BCBST BlueCross BlueShield of Tennessee, Inc. is hiring a Commercial Customer Service Trainee to join our team. In this remote role, you will handle customer service inquiries primarily via telephone, using Enterprise-AI approved tools to uncover opportunities for improvement and drive efficiencies.
What You'll Do
- Receive, investigate, and resolve all customer inquiries in a timely and accurate manner.
- Handle customer service inquiries and problems via the telephone.
- Ensure all customer communication is clearly documented.
- Interact through various channels including Chat, Phone, E-mail, and TEAMS.
- Educate callers to ensure resolution is achieved on first contact.
- Pass all required testing.
- Maintain mandatory participation and attendance.
- Adhere to assigned schedules, which require flexibility due to rotations.
- Work overtime as required.
What We're Looking For
- A High School Diploma or equivalent.
- 1 year of experience in a customer service support role.
- Proficiency in Microsoft Office (Outlook, Word, Excel, and PowerPoint).
- Proficient oral and written communication skills.
- Proficient interpersonal and organizational skills.
- Exceptional time management skills.
- Ability to work independently under general supervision and collaboratively as part of a team in a fast-paced environment.
- Independent, sound decision-making and problem-solving skills.
- If a current employee, must meet minimum performance expectations.
- Ability to talk and type simultaneously in a clear and concise manner while interacting with customers.
Technical Stack
- Microsoft Office (Outlook, Word, Excel, PowerPoint)
- Enterprise-AI approved tools
Work Mode
This is a remote position.
BCBST will recruit, hire, train and promote individuals in all job classifications without regard to race, religion, color, age, sex, national origin, citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law.
