Tinuiti is hiring a Commerce Operations Senior Specialist responsible for managing and supporting e-commerce marketplace strategies, client account operations, and data-driven performance optimization. You will play a key role in catalog management, client communication, and cross-team collaboration to drive client growth and satisfaction.
What You'll Do
- Support senior strategy leads on some accounts, owning and leading others.
- Own daily project and process management functions, developing and implementing business strategies, and driving operational excellence for clients.
- Proactively assist in the development and implementation of holistic e-commerce marketplace strategies.
- Perform audits of client catalog data and make updates to enhance SEO and the customer experience.
- Troubleshoot operational challenges.
- Develop and execute client meeting agendas and recaps including the assignment of internal and external Actions Items and Follow Ups.
- Achieve Same Store Growth targets of clients you manage or support.
- Tell the story behind your clients’ KPIs, by confidently interpreting trends and making data-driven recommendations.
- Process large data files with the use of Excel and Google Sheets to create customized reporting.
- Assist in deck creation for client presentations with data collection and analysis, and ensure formatting, grammar, and flow of content is accurate and on-brand.
- Utilize reporting and performance dashboards to provide data insights, find areas of opportunity, and drive client performance.
- Manage Marketplace case logs and work internally with the Operations Team to ensure tasks are completed in a timely manner.
- Support cross-team client communications, projects, and deliverables.
- Provide input on Team projects to drive efficiency and knowledge-sharing.
- Support all in-line client communications, projects, and deliverables.
- Develop rapport during weekly interactions with clients, both on the phone and over email.
- Develop client relationships by striving for a Client Satisfaction score of 9 or above and Client Retention of 95% or above.
What We're Looking For
- 4-5 years of experience in e-commerce operations account management roles with a proven track record of executing successful growth strategies.
- Familiarity with Vendor Central, Seller Central, and Brand Registry.
- Demonstrated success analyzing data and using analytics tools to drive business decisions.
- Advanced computer skills including Microsoft Excel and PowerPoint.
- Ability to multitask, prioritize, and manage time effectively across clients, multiple partner relationships, and internal initiatives.
- High attention to detail with the ability to efficiently prioritize and execute projects with quality.
- Excellent communication and interpersonal skills, with the ability to work effectively with external and internal teams.
- Flexible, proactive, and can deal with working in an autonomous environment.
- Client facing experience required.
Nice to Have
- Agency experience preferred.
Technical Stack
- Microsoft Excel
- Google Sheets
- Microsoft PowerPoint
Team & Environment
You will work with senior strategy leads, own and lead some accounts, and manage Marketplace case logs with the Operations Team.
Benefits & Compensation
- Compensation: $65,000 - $75,000
- Unlimited PTO.
- 20 paid holidays.
- Medical, Dental, Vision, Life & Disability insurance.
- Flex Spending Accounts.
- Retirement: Match up to 4% of your contributions at 100% with immediate vesting.
- Perks and Wellness: Fringe, Forma, Unlimited Telemedicine and Teletherapy available at no cost, Thankful giving, Equity.
- Parental Leave: Birthing parents receive 16 weeks of leave with 100% pay (partners 12 weeks) after the birth or adoption of a child.
- Learning and Development: On-demand learning (powered by LinkedIn Learning), mentorship program, leadership and management development programs and resources.
Work Mode
This role is 100% remote.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
