AMSURG Corp. is seeking a Collector, CBO (Representative Accounts Receivable III) to join our team. In this role, you will be responsible for follow-up on intermediate outstanding accounts receivable, ensuring accurate and timely collections.
What You'll Do
- Follow-up on outstanding claims and appeals
- Work escalation views and review Vendor Clarification logs
- Provide employee and vendor training, acting as a knowledge resource for team members
- Work Claim Ack Rejections, Claim Edits & Charge Corrections
- Phone patients for payment or payment arrangements
- Print and re-file claims as needed
- Work correspondence daily
- Maintain continuing education and training in industry career development
- Exceed productivity standards as outlined by business line
- Answer incoming patient, insurance company, and physician office telephone calls
- Research/audit patient accounts for further payment or adjustments
- Work KAM reports as assigned
- Work accounts receivable collector queue with proficiency within 30-60 days of employment
- Work 40-50 accounts daily with > or =90% accuracy rating; meet department productivity standards
- Calculate billing units and reimbursement amounts
- Maintain strictest confidentiality and adhere to all company policies and procedures
- Read and abide by the company’s code of conduct, ethics statements, employee handbook(s), policies and procedures
- Report any real or suspected violation of the corporate compliance program, company policies and procedures, harassment or other prohibited activities
What We're Looking For
- High School graduate or equivalent
- 3 to 5 years’ experience in a healthcare insurance receivables environment
- Two - three years collection experience required
- Working knowledge of CPT, ICD-9 and ASA codes
- Strong mathematical, research, analysis, decision making and problem-solving skills
- Strong data gathering and reporting skills
- Working knowledge of medical terminology, insurance processing guidelines and laws
- Demonstrates advanced understanding of commercial, Medicare and Medicaid payers
- Working knowledge of TWCC guidelines and laws, commercial managed care insurance, Medicare and Medicaid guidelines
- Strong interpersonal skills and comfortable working with physicians, external customers, hospital staff, co-workers and senior leadership
- Strong verbal and written communication skills
- Team oriented, must have a pleasant disposition and high tolerance level for diverse personalities
- Ability to work independently with limited supervision
- Demonstrates advanced understanding of claim needs and ability to accurately perform needed billing activities
Nice to Have
- Associate or bachelor’s degree in business administration or related field preferred
- Two years posting, coding or accounts receivable collection experience in health care organization is preferred
Technical Stack
- Microsoft Office Suite, PC applications (MS Office, Word and Excel)
Benefits & Compensation
- Paid Time Off (minimum of 20 days up to 25 days per calendar year)
- 9 observed holidays
- Paid family leave
- Medical, Dental, Vision
- Life, Disability
- Healthcare FSA, Dependent Care FSA, Limited Healthcare FSA
- FSAs for Transportation and Parking & HSAs
- Matching 401(K) Plan
Work Mode
This is a remote position.
AMSURG is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age (40 or older), race, color, religion, gender, sex, national origin, pregnancy, sexual orientation, disability, genetic information or any other status protected under applicable federal, state, or local laws.
