Responsibilities
- Monitors and contacts customers with outstanding debts
- Works to bring customers into active status by reviewing payment options, extensions, loan modifications etc.
- Process payments from customers, assists them with setting up recurring or single payments
- Answer customer questions related to general account maintenance (ex: balances, payments, address changes, etc.)
- Takes actions to encourage timely debt payments
- Ensure account maintenance is updated within core system of record
- Report on collection activity and account status
- Research history such as ACH transactions, disputes, posting errors, and submits corrections
- May support other functions within Collections and Servicing teams
- Other duties as assigned
Requirements
- 1–2 years of collections experience in a high-volume call center environment
- Knowledge of billing procedures and collection techniques (ex: skip tracing)
- High school diploma or equivalent
Nice to Have
- Knowledge of collection practices and associated regulations
- Prior customer service and/or call center experience
- Experience working in financial services, lending or payments
- Bi-Lingual (Spanish)
Benefits
- Comprehensive medical, dental, and vision coverage, contributions to a Health Savings Account (HSA), and access to an Employee Assistance Program (EAP) to support your mental health and overall well-being.
- Plan ahead with our 401(k) program, featuring a Safe Harbor Match (100% of the first 3% and 50% of the next 2%).
- Recharge with accrued time off, company holidays, sick time, and 3 floating holidays—perfect for celebrating your birthday, your dog’s birthday, or just a random Tuesday!
- Our 12-week Paid Parental Leave ensures you have the time and support to focus on your family during life’s biggest moments.
- Market-driven salary and bonus opportunities ensure your hard work is recognized and rewarded.
- Stay connected and productive with a robust tech package designed to help you deliver your best every day.
Work Arrangement
Hybrid
Additional Information
- All team members must reside in one of our approved locations by their start date.
