Responsibilities
- Own accounts receivable aging across all active district accounts — produce and distribute a comprehensive weekly AR aging report to the Sr. Manager and VP every Monday without exception
- Execute a structured, proactive collections outreach program with defined touchpoints at Day 15, Day 30, and Day 45 for all outstanding invoices, maintaining professionalism and relationship continuity throughout
- Identify and escalate accounts exceeding 60 days past due to the Sr. Manager, providing complete account history, payment correspondence, and a recommended course of action
- Serve as the initial point of intake for all district billing inquiries and disputes — log, triage, and brief the Sr. Manager within 24 hours of receipt, ensuring no dispute goes unacknowledged
- Facilitate payment method setup and onboarding for district accounts, including ACH enrollment, check processing coordination, and portal payment configuration
- Provide investigative support to the Sr. Manager during dispute resolution, supplying payment history, prior dispute patterns, and client relationship context
- Prepare and maintain complete documentation in support of Legal escalations, including payment history records, written correspondence, and account timelines
- Identify potentially uncollectable balances and present findings to the Sr. Manager for Revenue Accounting bad debt write-off assessment
- Produce the monthly AR aging summary for distribution to the CFO and senior leadership
- Monitor field trip and charter payment status across all active accounts, proactively surfacing unpaid balances approaching service authorization thresholds
Requirements
- 3+ years of experience in collections, accounts receivable, or billing operations — prior experience working with government entities, public agencies, or school districts is a meaningful differentiator
- A demonstrated track record of measurably reducing AR aging and improving collections rates through the consistent application of structured outreach processes and escalation frameworks
- Experience managing a diverse portfolio of accounts with varying payment behaviors, AP structures, billing contacts, and escalation sensitivities — including clients with complex internal approval and payment authorization processes
- Excellent written and verbal communication skills — the ability to follow up on past-due balances in a manner that is professional, firm, and relationship-preserving
- Working proficiency in NetSuite or a comparable enterprise ERP — including AR reporting, invoice history review, open item management, and payment application tracking
- Exceptional organizational discipline and attention to detail — the ability to manage a large volume of open items simultaneously without allowing anything to age unacknowledged
- The ability to document a billing dispute thoroughly and accurately, providing the leadership with a complete, well-organized intake package that enables efficient investigation and resolution
Nice to Have
- Experience managing receivables for government-funded or regulated clients with complex internal payment authorization processes
- Familiarity with multi-entity billing structures requiring collections outreach across multiple contacts within a single organization
- Experience supporting Legal escalation processes including preparation of demand letter documentation and payment history packages
- Background in both a structured corporate AR environment and a scaling organization where processes were being built simultaneously
Benefits
- Medical
- Dental
- Vision
- 401(k)
- Holidays
- Wellness
- Vacation
