National Grid is hiring a Colleague Communication and Engagement Manager. You will develop and deliver communication strategies for our Strategic Infrastructure Onshore department and the Great Grid Partnership, acting as a business partner to senior leadership. Your core mission is to bring The Great Grid Upgrade to life for colleagues and ensure alignment across this critical partnership.
What You'll Do
- Develop, deliver, and measure the GGP colleague communications and engagement strategy.
- Work with the GGP senior Leadership team to build visibility and trust in changes and new partnerships.
- Craft and manage clear, consistent, and compelling content for internal channels.
- Partner with the People function to enhance the colleague experience through communications.
- Develop and manage innovative channels, events, and technology for two-way conversations with colleagues.
- Create engaging, multi-channel content about The Great Grid Upgrade for all colleagues.
- Track and measure performance across content and channels.
- Provide communication and engagement counsel to GGP and Onshore leadership.
- Collaborate with the SI Colleague Communication and Engagement Manager for message consistency.
- Work with the SI Corporate Affairs team to align with external communications.
- Respond to operational incidents and crisis communications, including on-call procedures.
- Provide insight and data on colleague engagement to senior leadership.
- Work with communication leads in GGP partner organizations to plan and prioritize activity.
- Plan and manage events from local gatherings to large-scale conferences.
- Share best practice across GGP communication leads.
What We're Looking For
- Proven ability to develop and implement colleague communications and engagement strategies, content, plans and campaigns.
- In-depth, demonstrable knowledge and experience of all aspects of the internal communication mix.
- Expert writer, experienced in developing creative multi-channel narrative for wide audiences.
- Experience of script writing, presentations, and financial reporting.
- Evidence of flexible writing skills (concise writing, getting key messages across quickly).
- Experience of managing company-wide and market sensitive announcements.
- Expertise in copywriting, editing, print, video, social media, and web production for business communication.
- Strong understanding of using, managing, and developing innovative colleague communication and engagement channels.
- Experience running large leadership events, from logistics to content creation.
- Proven experience of providing colleague communications advice and support in large operational areas.
- Knowledge and experience of managing emergency/crisis communications procedures.
- Ability to translate complex safety, financial and performance messages for internal, field-based audience.
- Experience of supporting and advising senior leaders.
- Ability to work in a matrix environment and with partner organisations.
- Excellent writing and editing skills.
- Ability to produce high quality content within tight timescales and under pressure.
- Excellent attention to detail, ability to be consistent and used to a process of checking and double-checking.
- Creative and innovative and demonstrates the ability to adapt the content and style of communication messages to appeal to specific audiences.
- Excellent interpersonal skills (including negotiation and influencing skills) and demonstrable high standards of literacy.
- Self-starter, comfortable working in a fast-paced environment. Proactivity is key.
- Ability to manage and prioritise competing communications challenges and issues maintaining high standards with minimum guidance.
- Highly articulate and persuasive communicator.
- Results-oriented, consistently managing timely delivery in a challenging environment while dealing with rapid change and ambiguity.
- Able to listen and understand the business themes, trends, or consequences of a situation, develop and implement appropriate employee communications content through effective channels.
- Actively build and maintain a network of relationships within a variety of business areas.
- Proven levels of working and influencing at senior levels within a large, global organisation with a multi-stakeholder environment.
Team & Environment
You will sit within the wider NGET Colleague Communication and Engagement team and have a dotted-line reporting relationship to the GGP Director. You will act as a communication business partner to both the National Grid Onshore Director and the GGP Director/Executive team.
Benefits & Compensation
- Salary: Up to £74k per annum – dependent on capability.
- 28 days holiday, plus eight statutory days.
- Option to buy extra holiday days.
- Option to holiday swap up to 3 bank holiday days.
- Annual performance incentive of up to 30% of eligible earnings.
- Generous pension scheme, double-matched up to 6% of salary.
- Life insurance at 10 times basic salary.
- Employer funding towards a portion of Private Medical Insurance.
Work Mode
This is a hybrid role based from our office in Warwick, UK.
National Grid values diversity and is committed to creating an inclusive workplace for all. We welcome applications from all suitably qualified candidates – we make appointments purely on merit, assessed against objective selection criteria.
