PNC Bank NA is hiring a Collateral Processor Default Specialist

PNC Bank NA is hiring a Collateral Processor Default Specialist to join its Retail Lending Solutions organization. This remote role is responsible for the timely and accurate processing of financial information for mortgage and equity loans, with a focus on default and foreclosure proceedings to minimize monetary loss to the bank.

What You'll Do

• Process financial information for mortgage and equity loans, including handling payoff and reinstatement requests.
• Manage financial data while adhering to statutory guidelines and compliance.
• Prepare Internal Payoff Figures for foreclosure counsel to be used for FDCPA and court pleadings.
• Process and allocate funds related to payoffs, reinstatements, and foreclosure sale proceeds.
• Monitor and process foreclosures or repossession of assets, including administrative, preservation, and conveyance functions.
• Monitor tasks and workflow to ensure timely completion of related processes.
• Comply with bank, investor, insurer, and regulatory guidelines.
• Interact with customers, vendors, and investors regarding default and foreclosure or repossession proceedings through written and verbal communication.
• Train and coach new team members and resolve escalated process issues.

What We're Looking For

• High school diploma, GED, or related experience/product knowledge.
• Typically requires 1+ years of related experience.
• A comparable combination of education, job-specific certification(s), and experience (including military service) may be considered in lieu of a degree.
• Client service skills.
• Communication and coordination skills.
• Critical thinking and analysis.
• Organizational skills.
• Problem-solving abilities.
• Attention to detail.
• Ability to adhere to bank, investor, insurer, and regulatory guidelines.
• Ability to work from a quiet, confidential home space approved by PNC.

Nice to Have

• Proficiency with MS Office products, including Excel and Word.
• Experience with Director (MSP) and ICE LoanSphere.

Technical Stack

• MS Office (Excel, Word)
• Director (MSP)
• ICE LoanSphere

Team & Environment

Part of PNC's Retail Lending Solutions organization.

Benefits & Compensation

• Compensation: $18.00 – $66,300.00
• Medical/prescription drug coverage with Health Savings Account feature.
• Dental and vision options.
• Employee and spouse/child life insurance.
• Short and long-term disability protection.
• 401(k) with PNC match, pension, and stock purchase plans.
• Dependent care reimbursement account.
• Back-up child/elder care.
• Adoption, surrogacy, and doula reimbursement.
• Educational assistance, including select programs fully paid.
• Robust wellness program with financial incentives.
• Maternity and/or parental leave.
• Up to 11 paid holidays each year.
• 8 occasional absence days each year.
• Between 15 to 25 vacation days each year, depending on career level and years of service.

Work Mode

This is a remote position.

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.