NICE is looking for a Cloud Operations Support Engineer to join our team. You will provide critical L2/L3 application support for complex, multi-tier applications, managing performance across both cloud and on-premises environments.
What You'll Do
- Provide L2/L3 application support for complex, multi-tier applications.
- Monitor and manage application performance using APM tools such as AppDynamics and Dynatrace.
- Troubleshoot and resolve complex performance and availability issues across cloud and on-prem environments.
- Manage containerized applications deployed in Kubernetes environments.
- Support cloud infrastructure components such as AWS services (EC2, S3, IAM, ELB, VPC, VPN).
- Perform OS-level troubleshooting on Windows and Linux systems.
- Analyze database performance issues across SQL, Oracle, Postgres, or Cassandra.
- Support middleware/application servers such as Tomcat, WebLogic, or WebSphere.
- Investigate networking and load balancer-related issues affecting application performance.
- Use tools like OpsGenie, Nagios, and Rundeck for monitoring and incident management.
- Work within ITSM tools and follow structured incident, problem, and change management processes.
- Contribute to automation efforts using scripting languages such as Ansible, Python, Shell, PowerShell, Perl, or Ruby.
- Collaborate in Agile/Sprint development environments to ensure smooth production releases.
- Ensure compliance with cloud and application-level security best practices.
What We're Looking For
- 2–3 years of relevant experience in Application Support or Production Support.
- Strong experience managing multi-tier (2-tier/3-tier) applications.
- Excellent troubleshooting and root cause analysis skills.
- Hands-on experience with APM tools (AppDynamics, Dynatrace).
- Hands-on experience with cloud environments (AWS preferred).
- Hands-on experience with Kubernetes and containerized applications.
- Hands-on experience with middleware technologies (Tomcat, WebLogic, WebSphere).
- Hands-on experience with databases (SQL, Oracle, Postgres, Cassandra).
- Strong understanding of networking fundamentals and load balancing concepts.
- OS-level expertise in Windows or Linux environments.
- Experience working in DevOps, Infrastructure Operations, or Application Operations teams.
- Good scripting knowledge (Shell, Python, Ansible, PowerShell, etc.).
- Strong analytical thinking and problem-solving ability.
- Excellent written and verbal communication skills.
Technical Stack
- APM: AppDynamics, Dynatrace
- Cloud: AWS (EC2, S3, IAM, ELB, VPC, VPN)
- Containers: Kubernetes
- Operating Systems: Windows, Linux
- Databases: SQL, Oracle, Postgres, Cassandra
- Middleware: Tomcat, WebLogic, WebSphere
- Tools: OpsGenie, Nagios, Rundeck
- Automation/Scripting: Ansible, Python, Shell, PowerShell, Perl, Ruby
Benefits & Compensation
- Join an ever-growing, market-disrupting, global company where teams work in a fast-paced, collaborative, and creative environment.
- As the market leader, every day is a chance to learn and grow, with endless internal career opportunities across multiple roles, disciplines, domains, and locations.
Work Mode
This role offers a hybrid work mode.
NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
