Netrix Global is hiring a Cloud Engineer to join our Managed Services team. This technical role is responsible for managing our and our customers' IT infrastructure across on-premises, hosted, and cloud environments. You will serve as an escalation point for technical teams and contribute to projects and proactive maintenance to ensure high service levels.
What You'll Do
- Action incidents and service requests related to the administration, management, and troubleshooting of Windows/Linux Servers, Virtualization, Storage (SAN), and basic network issues.
- Administer, monitor, and troubleshoot incidents for on-premises, hosted, or cloud Windows/Linux Server and Hypervisor environments, including Active Directory, DNS/DHCP, File/Print Services, and platforms like Hyper-V and VMware.
- Perform basic network troubleshooting on servers, virtualization, and SAN, and assist with LAN-based network provisioning, including DNS and VPN tunnel management.
- Perform routine updates and upgrades on servers, storage, hypervisors, and backup environments.
- Provide guidance and serve as an escalation point for TOC/NOC, Service Desk, and Systems Teams.
- Work collaboratively with other team members to provide a high level of customer service and meet departmental KPIs.
- Participate in on-call rotations, including weekends and after-hours support.
- Document configurations, procedures, and best practices; maintain accurate technical documentation.
- Participate in client onboarding, delivery, and internal continuous improvement initiatives.
- Follow documented Change and Problem Management processes.
- Continually develop your technical skill set(s) to better serve the organization and its clients.
What We're Looking For
- Bachelor’s degree in information technology or a related field, or equivalent experience.
- 3 - 5 years of hands-on experience in IT infrastructure support and management of core technologies: Windows Servers, Virtualization (VMware, Hyper-V), and SAN.
- Hands-on experience and skills in troubleshooting and managing server and virtualization environments and storage (SAN).
- Knowledge in Windows Server and AD/DNS/DHCP, File and Print Role Services.
- Hands-on experience with troubleshooting server backup-related issues and restore operations.
- Basic networking skills to identify and troubleshoot server/virtualization/SAN network related issues.
- Excellent verbal and written communication skills in English.
- Strong problem-solving and analytical thinking skills.
- Self-motivated with the ability to prioritize tasks and manage time effectively.
- Exceptional customer service and client communication.
- Ability to work independently or collaboratively within a team.
- Consistent follow-up and attention to detail on open tasks and tickets.
- Ability to work remotely with minimal distractions and a reliable internet connection.
Nice to Have
- Familiarity with SAN and experience working on Dell EqualLogic, NetApp, Nimble, or similar.
- Familiarity with the management of small to medium-sized business network appliances.
- Familiarity with enterprise monitoring and management tools.
- Experience working in a Managed Service Provider (MSP) environment.
Technical Stack
- Windows Server
- Linux Server
- Hyper-V
- VMware
- SAN
- Active Directory
- DNS
- DHCP
Team & Environment
This role reports to the TOC/NOC Manager under Managed Services.
Benefits & Compensation
- Competitive compensation package
- Comprehensive group benefits
- Flexibility and time off when needed
- Casual work environment
Work Mode
This is a remote position.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
