Mass General Brigham is hiring a Clinic/Practice Assistant to provide essential support for an Internal Medicine office in Danvers, MA. In this full-time role, you will perform key administrative and clinical functions to ensure smooth and efficient clinical service operations, contributing to a coordinated and comprehensive patient experience.
What You'll Do
- Make patient appointments and maintain appointment records
- Greet and assist patients during check-in and check-out
- Answer telephones, assist callers with routine inquiries, and schedule appointments
- File materials in patient folders and print appointment schedules
- Process patient billing forms and scan documents to patient medical records/LMR
- Call for patient medical records and laboratory test results
- Open and distribute unit mail or faxes
- Type forms, records, schedules, memos, etc., as directed
- Accept co-payments as required
- Handle, screen, and/or take messages related to prior authorizations, provider questions, prescription refills, and test results
- Act as 'Super User' for scheduling, registration, and billing systems, providing assistance and training to others
- Perform more complex or specialized functions (i.e., surgical scheduling, schedule changes/blocking) at a more advanced competency level
What We're Looking For
- High School Diploma or Equivalent
- 2-3 years of office experience
Nice to Have
- Certified Medical Administrative Assistant (CMAA) certification
- 2 years of experience working in a community-based medical practice
- Epic experience
Technical Stack
- Microsoft Office Suite
- Epic (preferred)
Work Mode
This role is onsite at 1 Hutchinson Drive, Danvers, MA.
Mass General Brigham Medical Group Northern Massachusetts, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.
