Deep End Talent Strategies is hiring a Clinical Support Specialist to be the primary contact for our dental practices, handling their questions and ensuring their success with our platform. You will join our founding team as we build the support function from scratch.

What You'll Do

Serve as first-line support for dental practices via text, phone, and email
Handle order inquiries, billing questions, and general account support
Track and resolve support tickets using our helpdesk solution
Manage lab fulfillment questions and coordinate with lab partners
Troubleshoot basic software and connectivity issues; escalate complex technical problems to 3Shape support
Coordinate equipment replacements and warranty claims
Maintain detailed records of common issues and resolutions
Create and maintain help documentation, FAQs, and troubleshooting guides

What We're Looking For

4+ years of experience in the dental industry in a practice or dental lab
Excellent verbal and written communication skills
Familiarity with intraoral scanning
Comfort creating support documentation
Familiarity with multiple software systems and quick to learn new tools
Meticulous attention to detail and technical problem-solving skills
An extreme customer service mindset
Ability to work independently in a remote environment

Technical Stack

3Shape, IMetric and Sirios Scanner & Software
CRM & Ticketing System
Excel for tracking & reporting
Outlook for email
Lab partner portals and systems

Team & Environment

You'll be part of a small, fast-growing founding team building the support function from scratch.

Benefits & Compensation

Salary: $60,000-75,000 base + equity stock options
Remote-First: Work from anywhere with flexibility to manage your schedule
Unlimited PTO
Growth Opportunity: As an early team member, you'll shape our company and advance as we scale
Culture: A small, fast-growing team that works hard and has fun
Modern Tools: Latest technology and systems to do your job effectively