Zealthy is hiring a Clinical Operations Manager to lead the day-to-day operations of our growing telehealth platform. Our mission is to make high-quality healthcare accessible to everyone. You will be responsible for overseeing large teams, designing scalable processes, and improving our service delivery, all from our New York, NY office.
What You'll Do
- Oversee day-to-day operations, including managing a team of ~200 coordinators, ~200 providers, and ~20 coaches.
- Design and implement scalable processes using tools like the Zealthy provider and coordinator portal, ZenDesk, and other external platforms.
- Serve as the main point of contact for provider requests, ensuring their needs are met efficiently.
- Monitor and analyze Objectives and Key Results (OKRs) to identify areas for improvement.
- Develop and implement workflows and SOPs to enhance operational efficiency.
- Continuously evaluate and improve the telehealth delivery model to meet regulatory requirements and industry best practices.
- Collaborate with pharmacy partners, maintaining high attention to detail and developing scalable systems.
- Analyze key operational and clinical data to identify areas for improvement and inform decision-making.
- Work closely with the operations team, CEO, and other leadership to implement and refine strategic initiatives.
- Lead ad-hoc projects and initiatives, bringing an ownership mindset to every task.
What We're Looking For
- Ability to work full-time in an in-person role based in New York, NY.
- Willingness to work in-person four days a week.
Technical Stack
- Zealthy provider and coordinator portal
- ZenDesk
Team & Environment
You will manage a team of approximately 200 coordinators, 200 providers, and 20 coaches. You'll work closely with the operations team, CEO, and other leadership in a dedicated, in-person culture that values every team member's contribution to building something groundbreaking.
Benefits & Compensation
- Equity ownership
Work Mode
This is an onsite position located in New York, NY, requiring in-person work Monday to Friday, typically extending beyond typical work hours.
Zealthy is an equal opportunity employer.
