Evergreenhealth is looking for a Clinical Informatics Specialist II - Ambulatory Clinic Support to maintain and optimize EpicCare Ambulatory functionality across Medical and Specialty clinics. This position ensures accurate, efficient, and patient-centered documentation and workflows by partnering closely with operational leaders, providers, and clinical teams.

What You'll Do

Work with users to define system requirements for content and successful workflow integration.
Perform workflow analysis of multidisciplinary healthcare provider activities and translate into optimal system design.
Lead, facilitate, and consult with work teams on the specification and design of the EMR for order management, documentation, and clinical decision support.
Develop and conduct unit, functional, and integration test plans; report results of application and performance testing.
Conduct formal and informal training and assist with monitoring competencies regarding EMR use.
Work with educational resources to develop training curriculum, end-user documentation, and learning aids.
Act as an expert resource by anticipating and identifying educational, procedural, and functional problems with EMR implementation.
Apply change management principles during EMR implementation to assist staff in transitioning to automated systems.
Monitor system impact on user workflows and incorporate results into system enhancements.
Work with clinicians to identify areas where clinical information systems can support and enhance their clinical processes.
Provide onsite and remote support to clinicians during implementations and as needed, working closely with IT Customer Support.
Serve as a primary contact and mentor for clinical information systems super users across all departments.
Facilitate interdepartmental communications and act as a liaison between IT and other health system departments.
Prepare educational materials, newsletters, and supportive documentation; maintain current and accurate user documentation.
Coordinate the improvement of clinician documentation through job aids, training, and quality improvement strategies.
Train, educate, and instruct clinical users on software system features, operation, and usage.
Manage, troubleshoot, resolve, and provide prompt feedback on Service Requests.
Participate proactively in issue prevention and problem resolution; take call on a rotating basis for after-hours support.
Develop and communicate change control procedures and clinical updates for the EMR.

Technical Stack

EpicCare Ambulatory
Epic tools: SmartSets, SmartTexts, SmartPhrases, preference lists, order panels, navigators

Team & Environment

Partners with operational leaders, providers, nursing staff, medical assistants, front-desk teams, Epic analysts, and other members of the Clinical Informatics Team.