Requirements
- Bachelor’s degree in Healthcare and/or Information Sciences or Licensed Healthcare professional (RN, RT, PT, etc.)
- Five years of direct work experience in an acute care, ambulatory or home care setting
- Medical terminology and understanding of workflows
- Must be proficient and have a strong working knowledge of Microsoft Office (Outlook, Excel, Word, etc.)
- Knowledge of Epic
- Adept at persuading and training physicians and staff to adopt new workflows and tools, requiring strong knowledge of change management
- Knowledge of adult learning and training methods
- Ability to maintain confidentiality of all medical, financial, and legal information
- Ability to complete work assignments accurately and in a timely manner
- Ability to communicate effectively, with excellent verbal and written communication skills
- Ability to handle difficult situations involving patients, physicians, or others in a professional manner
- Ability to work independently, exercise creativity, and maintain a positive attitude
- Ability to manage multiple and simultaneous responsibilities and to prioritize scheduling of work
- Strong and sound competency in mapping real-life nursing and physician practices to informatics applications
- Strong knowledge of systems analysis, workflow planning, gathering business requirements and transforming them into functional specifications
- Broad knowledge of healthcare operations and associate technologies
- Ability to read and understand technical manuals, procedural documentation, and healthcare guides
- Excellent ability to translate technical terminology for consumption by non-technical audiences
- Good familiarity with project management, quality assurance, and information systems design
- Awareness of current IT security standards, applicable privacy laws, Joint Commission accreditation standards
- Ability to lead and recommend documentation strategy changes to meet current safety and quality trends
Nice to Have
- Proficiency with Epic EMR applications
- Bachelor’s degree in healthcare and/or Information Sciences
Work Arrangement
On-site
Additional Information
- Takes call on a rotating basis as necessary for after-hours user support
