Mass General Brigham is seeking a Clinic Practice Assistant II for a per-diem position in its AMB Obstetrics service. You will perform both administrative and clinical functions to ensure smooth and efficient clinical practice operations under general supervision.
What You'll Do
- Perform routine administrative and clerical duties relating to the clinical service.
- Make patient appointments and maintain appointment records.
- Greet and assist patients.
- Answer telephones, assist callers with routine inquiries, and schedule appointments.
- File materials in patient folders and print appointment schedules.
- Process patient billing forms and scan documents to the patient medical record/LMR.
- Call for patient medical records and laboratory test results.
- Open and distribute unit mail or faxes.
- Type forms, records, schedules, memos, etc., as directed.
- Accept co-payments.
- Handle, screen, and take messages related to prior authorizations, provider questions, prescription refills, and test results.
- Act as a 'Super User' for scheduling, registration, and billing systems.
- Provide assistance and training to others in these areas.
- Perform more complex or specialized functions, such as surgical scheduling or schedule changes/blocking.
What We're Looking For
- High School Diploma or Equivalent.
- 2-3 years of office experience.
- Proficiency with all Microsoft Office Suite applications.
- Knowledge of office operations, standards, and procedures including filing, copying, scanning, printing, and faxing.
- Ability to use phone systems and manage more non-routine calls, solving routine issues appropriately.
- Effective written and verbal communication skills.
- Strong reading comprehension for work-related documents.
- Excellent time management skills to handle multiple tasks, follow protocols, and work within established systems.
Nice to Have
- Certified Medical Administrative Assistant (CMAA) certification.
Work Mode
This is an onsite position located at 45 Francis Street.
The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.
