InductiveHealth is seeking a Client Support Specialist to triage, investigate, and resolve Tier 1 and Tier 2 support requests from end users and internal team members. The role involves supporting SaaS solutions used by public health agencies, including systems for disease surveillance, syndromic surveillance, and immunization information. The ideal candidate will have strong technical troubleshooting abilities and the capacity to communicate effectively with clients of varying technical expertise.
Responsibilities
- Triage, investigate, and resolve Tier 1 and Tier 2 requests submitted by end users and internal team members
- Support software-as-a-service (SaaS) solutions designed for public health agencies
- Provide support for disease surveillance systems
- Provide support for syndromic surveillance systems
- Provide support for immunization information systems
Requirements
- Technical acumen
- Sound troubleshooting skills
- Ability to communicate effectively with clients across a range of technical backgrounds
Technical Stack
SaaS platforms, Public health information systems
Work Arrangement
Remote (Global) — remote
