This remote Client Support Specialist role supports affluent clients managing assets from $250,000 to $1 million. Working from home, you’ll handle inbound calls, address account inquiries, and process transactions across equities, mutual funds, fixed income, and options. Your focus will be on delivering accurate, timely resolutions while maintaining a client-first approach.
Key Responsibilities
- Respond to client inquiries by phone, providing guidance on products and services
- Execute trade requests and process financial transactions accurately
- Manage case workflows from initiation to closure, including research and follow-up
- Initiate outbound calls to update clients or gather necessary details
- Identify opportunities to support clients’ financial goals and coordinate with advisors
- Collaborate with internal teams to resolve complex or escalated issues
Qualifications
- Series 7 license required; Series 63 must be obtained within 90 days if not already held
- 2–3 years of experience in financial services or a related client-facing role
- Familiarity with financial planning principles and investment products
- Strong communication, problem-solving, and organizational abilities
- Proven ability to build rapport and influence outcomes positively
- Residency must be within 90 miles of approved locations at time of application
Work Environment
This is a remote position with no requirement for regular office attendance. However, candidates must live within 90 miles of designated branch sites. The role operates on a fully remote basis, unlike hybrid roles that require periodic onsite presence.
Values and Compliance
The organization emphasizes integrity, respect, and client-centered service. All candidates are subject to regulatory requirements under securities and investment laws, which may limit eligibility based on criminal history. Professional conduct aligned with financial industry standards is essential.
