Remote is seeking a Client Success Representative for our Agency Team. As a key contributor, you will build and maintain strong relationships with B2B agencies, ensuring their satisfaction and long-term engagement. This is a fully remote, global position.
What You'll Do
- Act as the primary contact for B2B agencies, addressing their needs and ensuring a seamless experience.
- Foster strong, long-term relationships that contribute to agency retention and satisfaction.
- Provide ongoing support to agencies to maximize their success with our services.
- Conduct outreach efforts to establish connections with potential B2B agencies and generate new opportunities.
- Expand our network by identifying and securing partnerships with new agencies.
- Develop strategies to drive growth within existing agency relationships.
- Assist in planning and executing events such as in-person meetings, webinars, and networking sessions for agency clients.
- Work closely with internal teams to ensure events are well-organized and align with business goals.
- Conduct research to identify industry trends and potential partners, contributing to targeted outreach strategies.
- Collaborate with agencies to explore new opportunities and expand service offerings within existing accounts.
- Provide follow-up communications to ensure agency satisfaction and uncover additional partnership opportunities.
- Assist senior team members in daily activities, supporting overall business objectives.
What We're Looking For
- Ability to manage multiple agency accounts and projects simultaneously.
- Experience in client success, sales development, or a related field.
- Strong interpersonal and communication skills to establish and maintain relationships.
- Proficiency in CRM software and other client management tools.
- Excellent organizational skills and attention to detail.
- A proactive, self-motivated approach to problem-solving.
- Ability to collaborate effectively across teams.
- Customer-focused mindset with strong analytical skills.
Nice to Have
- Experience in event planning is a plus.
Work Mode
This is a fully remote, global position.
