Ziff Davis Shopping is looking for a Client Success & Operations Coordinator to build trusted relationships with franchise owners and coordinate support across internal teams. You’ll play a central role in ensuring our franchise partners receive responsive, empathetic support while contributing to projects that improve our programs and processes.
What You'll Do
- Serve as a trusted point of contact for franchise owners, building strong relationships.
- Champion and coordinate requests with internal marketing, training, and operations teams.
- Provide responsive, empathetic support and follow-through on client needs.
- Contribute to projects such as training programs, marketing reviews, and process improvements.
- Deepen knowledge of systems and processes to provide more direct guidance over time.
What We're Looking For
- Friendly and empathetic with strong people and communication skills.
- Natural leader with a drive to grow professionally and personally.
- Quick learner, organized, and persistent in getting things done.
- Experience collaborating with cross-functional teams (marketing, training, or operations).
Nice to Have
- 4+ years in client service or customer success.
Benefits & Compensation
- Health, dental, vision insurance.
- PTO.
- 401(k) match.
- Career development and advancement opportunities.
Work Mode
This is a 100% remote position. Candidates located in the Chicago area are preferred.
Ziff Davis Shopping is an equal opportunity employer.
