From Day One, Inc. is looking for a Client Success Manager to take a key role in managing our large and growing roster of sponsors. Your mission is to ensure they achieve their goals by delivering high-touch service, coordinating logistics, and helping them engage with our audience. This Toronto-based role is remote within the city.
What You'll Do
- Deliver an exceptional customer experience throughout the post-sales journey.
- Act as the primary point of contact, effectively addressing all client questions and concerns.
- Onboard clients, understand their needs, and ensure they gain value from our product.
- Ensure the client event experience exceeds expectations, leading to positive reviews and contract renewal.
- Manage all client deliverables and information flow in a timely and accurate manner.
- Assist with logistics for gathering client materials, including travel and shipping.
- Conduct post-event feedback calls to assess areas for improvement and opportunities for upsell or renewal.
- Prepare weekly, monthly, or quarterly reports.
- Format information for internal and external communication – memos, emails, presentations, reports.
- Own key performance indicators, including renewal rate and customer satisfaction scores.
What We're Looking For
- A 4-year college or university degree at minimum.
- A strong academic background.
- Minimum of 3 years of full-time, professional post-graduation experience.
- Direct experience in customer or client success within events or conferences.
- Basic knowledge of business software such as MS Office products, Google For Business, or similar.
- Outstanding organizational and time management skills.
- Excellent verbal and written communication skills.
Benefits & Compensation
- Salary: $75,000 CAD per year.
Work Mode
This position is Toronto-based and remote.
From Day One is an equal opportunity employer. We hire people with high self-motivation and leadership potential, and diversity and inclusion are core to our mission of improving the relationship between business and society.
