OnHires is hiring a Client Success Manager (Remote, Spanish-speaking)

At OnHires, we're looking for a Client Success Manager to join our digital creator agency. This role is the primary point of contact for creators, responsible for building trust from initial conversation through to long-term cooperation. You'll focus on relationship-building, onboarding, and retention in our fast-paced, performance-driven environment.

What You'll Do

• Act as the first point of contact for incoming creator leads from the website, social media, messaging apps, and ads.
• Communicate with creators via text, voice messages, and video calls.
• Qualify, onboard, and close creators into cooperation.
• Build trust-based, long-term relationships with creators.
• Guide creators through onboarding and their first operational steps.
• Coordinate with internal content and management teams.
• Monitor cooperation quality during the first 30+ days.
• Maintain a clean pipeline and basic performance reporting.
• Escalate issues and communicate directly with the founder when needed.

What We're Looking For

• Native or near-native Spanish fluency.
• Fluent English (C1+ level).
• Strong communication and relationship-building skills.
• Experience with calls, follow-ups, and client onboarding.
• Highly organized and reliable work style.
• Comfort working in a performance-driven environment.
• Comfort working with adult content creators, including trans creators.
• Experience with remote tools like Notion, Airtable, Telegram, and WhatsApp.

Nice to Have

• Experience in the creator economy or subscription-based platforms.
• Background in sales, closing, or account management.
• Understanding of paid ads or lead funnels.
• CRM or Airtable experience.

Technical Stack

• Notion
• Airtable
• Telegram
• WhatsApp

Team & Environment

You will work closely with the founder and coordinate with internal content and management teams, reporting directly to the founder. Our culture is fast-paced, results-oriented, and relationship-first.

Benefits & Compensation

• Competitive, performance-based compensation.
• Fully remote work.
• Direct access to the founder.
• Clear systems, SOPs, and expectations.
• No micromanagement.
• Long-term cooperation and growth opportunities.
• Opportunity to grow into a senior or leadership role.

Work Mode

This is a fully remote position open to candidates globally.

OnHires is an equal opportunity employer.