Rockstar is hiring a Client Success Manager (LatAm) to work directly with leadership to drive client relationships and operational projects for our fast-growing healthcare compliance company. You will be instrumental in scaling our operations and guiding new healthcare groups through complex onboarding across all 50 states.
What You'll Do
- Lead cross-functional projects that are leadership’s top priority, working closely with the CEO.
- Drive complex operations projects, including helping new healthcare groups get properly organized in all 50 states.
- Own relationships with the leaders of the multi-state healthcare companies they support, guiding them through their onboarding.
- Creatively build processes, structures, systems, and automations to help the team work more effectively and reach the next 10x of scale.
- Be the face of the company to different external stakeholders (clients, State Medical Boards, Insurance Payers, Candidates, Physicians).
- Guide new clients through onboarding, ensuring a seamless start to their journey.
- Manage client communications, including attending meetings, addressing inquiries, and handling calls with professionalism and care.
- Build strong client relationships by fostering trust, delivering a positive experience, and providing proactive, solutions-focused support.
What We're Looking For
- Excellent written and verbal communication skills in English.
- Operational excellence: a very high volume of what they get done on any given day.
- Strong attention to detail and a track record for getting the details right.
- Energy and drive; a hunger for self-improvement.
- Excited by a fast-paced, startup culture where they will navigate ambiguity and solve big problems, with very high autonomy.
- Talent for identifying process improvement opportunities and creative ways to better structure operations.
- Interest in working in healthcare and helping healthcare innovation flourish.
- Experience in operations, customer success, sales, business operations, or related roles.
- Commitment to working a single, full-time role with full commitment.
Nice to Have
- Preference for US hours (e.g., US Eastern Time).
Team & Environment
The Client Success team is the starting point for engagement with clients.
Benefits & Compensation
- Highly competitive salary.
- Compassionate, fun, and mission-driven culture of excellence and innovation.
- Many growth and advancement opportunities (company is regularly doubling).
- Work-from-home, remote job, with flexibility.
- Paid holidays and vacation time; paid sick time.
- Healthcare stipend.
- Culture of mentorship, learning, independence, and critical thinking.
Work Mode
This is a fully remote position.
Rockstar is an equal opportunity employer.
