Mia Labs is hiring a Client Success Manager. You will own customer relationships end-to-end—from onboarding and adoption to success and renewals. This role combines strong technical skills with exceptional client-facing ability to build trust with dealerships while solving complex technical issues.

What You'll Do

Lead technical onboarding, configuring workflows, call routing, and CRM integrations.
Develop deep product knowledge and act as the expert on system behavior and workflows.
Troubleshoot technical issues across telephony, integrations, and configuration in partnership with engineering.
Use dashboards, SQL, and analytics tools to understand customer performance and recommend improvements.
Communicate clearly with technical and non-technical users, translating complex concepts simply.
Support feature launches, pilots, and customer feedback loops that inform product direction.
Deliver training, documentation, and business reviews that drive customer adoption and ROI.
Identify risks and proactively resolve friction points to ensure long-term success.

What We're Looking For

3–7 years in customer success, solutions engineering, or technical account management.
Strong technical aptitude—comfortable understanding integrations, telephony systems, CRM data, and automation workflows.
Skilled in SQL and analytics tools; able to interpret data and tell clear, actionable stories.
Excellent communicator with outstanding bedside manner and client-facing confidence.
Organized, process-driven, and effective in fast-moving startup environments.