Learnlight is seeking a Client Success Manager, Italian Speaker to join our remote team. In this role, you will be responsible for building trustful relationships and providing ongoing support to our clients, serving as their primary point of contact. You will lead the implementation of new programs and ensure client success through proactive management and support.
What You'll Do
- Develop a strong relationship with clients, serving as the primary point of contact throughout the program.
- Lead the implementation of programs, including client onboarding, product training, and webinars.
- Ensure all key client data is tracked in systems and manage learner performance through key metrics.
- Agree with clients on reporting needs, communication plans, objectives, and program requirements.
- Serve as the primary contact for client escalations, handling complaints with appropriate solutions within SLA timelines.
- Update client information in systems and create platform contracts with agreed conditions.
- Deliver agreed reports and track KPIs such as attendance, completion, and satisfaction.
- Collaborate with Finance to ensure billing is accurate and timely.
- Ensure timely program renewals, monitor customer satisfaction at program closure, and support Sales in contract renewals.
- Identify opportunities for upselling or new product development.
What We're Looking For
- Demonstrated experience working in a similar role, or customer support.
- Advanced proficiency in both Italian and English languages.
- Exceptional ability to communicate and foster positive business relations.
- Be client-centric and have the ability to adapt to different client profiles, including managing difficult conversations.
- Demonstrate agility and autonomy with technology.
- Working proficiency in Microsoft Office 365 (especially Excel).
- Data-driven mindset.
Technical Stack
- Dynamics CRM
- Learnlight platform
- Microsoft Office 365 (especially Excel)
Team & Environment
You will report to a Team Leader in Client Success Management.
Benefits & Compensation
- Remote work from home culture.
- Generous paid time off including public and personal holidays.
- Two company-wide days off per year.
- Access to language learning, masterclasses and professional development opportunities.
- Culture of coaching and constructive feedback.
- Virtual wellbeing sessions, team-building activities and informal social clubs.
- Regular updates on internal networking platform.
- Intercultural Assessment to build collaboration across diverse cultures.
- Referral bonus program.
Work Mode
This is a remote position.
Regardless of gender, religion, ethnicity, sexual orientation, age or disability, we are proud to welcome, and support, new talent from all communities.
