LDX Digital seeks an experienced Client Success Manager to serve as the primary strategic contact for a portfolio of clients. You will ensure client needs are met through proactive communication and high-touch support, driving retention and satisfaction in a fully remote, fast-paced environment.
What You'll Do
- Manage client relationships through weekly virtual meetings and ongoing communication via Slack.
- Provide high-touch support, campaign updates, and actionable insights to help clients achieve their marketing goals.
- Foster strong relationships, ensuring clients are satisfied and educated on all collaborative topics.
- Identify upsell opportunities and introduce new offerings aligned with client needs.
- Serve as the liaison between clients and internal teams (media buyers and designers) to manage requests and ensure effective execution.
- Use ClickUp to log and track detailed deliverables from intake through completion.
- Maintain clear documentation of performance metrics, deliverables, and meeting outcomes.
- Monitor campaign performance using tools like Google Ads and Google Analytics, ensuring campaigns meet or exceed expectations.
- Partner with internal teams to delegate tasks for optimizations or strategy shifts based on performance.
- Ensure clients receive timely, insightful reports with data interpreted to support decision-making.
- Collaborate with leadership and sales to communicate evolving client needs and support renewals.
- Proactively identify and resolve issues impacting client satisfaction with professional follow-up.
- Support a high standard of service that drives long-term client success.
What We're Looking For
- Exceptional English, relationship-building, and communication skills, both verbal and written.
- Ability to collaborate cross-functionally with media buyers and designers to meet client objectives.
- Strategic, detail-oriented mindset with strong time management skills.
- Extroverted personality, thriving on calls and communicating with clients.
- Confident leading client video calls with a polished and professional presence.
- Customer-first approach to solving problems and driving success.
- Proficiency with project management tools (ClickUp), Google Suite, and reporting dashboards.
- Crisis management and aversion skills.
- Great negotiating and people management skills.
- Bachelor’s degree in Marketing, Communications, Social Sciences, Business, or a related field.
- 2–3 years of experience in account management, client services, or a similar role in digital marketing.
- Proven track record of managing client relationships, marketing campaigns, and delivering results.
- Experience with project management software, CRM platforms, and video conferencing tools.
- Ability to simplify technical or data-heavy topics into actionable insights for clients.
Nice to Have
- Experience in a fast-paced, high-growth digital agency or marketing organization.
- Strong understanding of digital marketing strategy, campaign lifecycle, and KPIs.
Technical Stack
- ClickUp
- Google Ads
- Google Analytics
- Google Suite
- Reporting/Dashboard Platforms
Team & Environment
You will collaborate closely with internal teams including media buyers and designers in a fully remote, globally diverse, and fast-paced environment united by a shared passion for creativity and innovation.
Benefits & Compensation
- Fully Remote Work: Enjoy the flexibility to work from anywhere.
- Impactful Voice: Be a key player in shaping media strategies and driving client success.
- Growth Opportunities: Advance your career quickly in a dynamic environment.
- Continuous Learning: Access to the latest courses, certifications, and learning opportunities.
- Competitive Compensation: Earn competitive pay with performance-based bonuses.
- Vibrant Culture: Join a team of ambitious professionals in a supportive, collaborative environment.
- Client Impact: Work with high-profile clients, delivering significant business impact through innovative media strategies.
Work Mode
This is a fully remote, global position.
LDX Digital is an equal opportunity employer.
