Shadowlight Studios is hiring a strategic Client Success Manager to manage high-value relationships with millionaire founders and major direct-to-consumer brands. In this role, you will own million-dollar accounts end-to-end, focusing on deep retention and significant revenue impact through expert email marketing strategy.
What You’ll Do
- Own every major client relationship end to end.
- Run regular strategy calls with founders doing 7 and 8 figures monthly.
- Build retention roadmaps designed to keep clients engaged for years.
- Generate A/B testing ideas that move revenue needles by hundreds of thousands.
- Brief Klaviyo managers on dedicated flows and campaigns for each brand.
- Handle 99% of client communication, serving as the primary point of contact.
- Onboard new million-dollar accounts with kickoff calls and strategic goal alignment.
- Drive weekly revenue strategy for key clients using performance data.
- Plan monthly promotional calendars that maximize seasonal revenue.
- Analyze copy and creative for campaigns that generate massive returns.
- Evaluate new tools and apps that could 10x client results.
- Work directly with the Project Manager and the team to execute at agency speed.
What We’re Looking For
- Proven client-facing experience as a CSM, account manager, or similar role.
- Solid understanding of email marketing and ecommerce fundamentals.
- A copywriting background is non-negotiable; you review and critique copy with confidence.
- Highly organized and structured, capable of managing large portfolios without dropping details.
- Proactive by default; clients never chase you, you chase results for them.
- Impeccable spoken and written English, as all clients are US-based high performers.
- Available from 4 PM CET or 9 AM EST depending on your timezone.
Nice to Have
- Agency experience working with premium DTC brands is a huge plus.
Technical Stack
- Klaviyo
Team & Environment
You will work directly with the Project Manager and the team. The team moves fast, thinks deep, and delivers results that matter.
Benefits & Compensation
- Competitive pay based on your region and experience.
- Direct mentorship from an operator who scaled from zero to $800K/ARR.
- A culture built by operators who understand what actually drives revenue.
- An opportunity to work alongside high-performers who understand revenue at scale.
Work Mode
This is a global position.
Shadowlight Studios is an equal opportunity employer.
