Shadowlight Studios is hiring a Client Success Manager

Shadowlight Studios is hiring a strategic Client Success Manager to manage high-value relationships with millionaire founders and major direct-to-consumer brands. In this role, you will own million-dollar accounts end-to-end, focusing on deep retention and significant revenue impact through expert email marketing strategy.

What You’ll Do

• Own every major client relationship end to end.
• Run regular strategy calls with founders doing 7 and 8 figures monthly.
• Build retention roadmaps designed to keep clients engaged for years.
• Generate A/B testing ideas that move revenue needles by hundreds of thousands.
• Brief Klaviyo managers on dedicated flows and campaigns for each brand.
• Handle 99% of client communication, serving as the primary point of contact.
• Onboard new million-dollar accounts with kickoff calls and strategic goal alignment.
• Drive weekly revenue strategy for key clients using performance data.
• Plan monthly promotional calendars that maximize seasonal revenue.
• Analyze copy and creative for campaigns that generate massive returns.
• Evaluate new tools and apps that could 10x client results.
• Work directly with the Project Manager and the team to execute at agency speed.

What We’re Looking For

• Proven client-facing experience as a CSM, account manager, or similar role.
• Solid understanding of email marketing and ecommerce fundamentals.
• A copywriting background is non-negotiable; you review and critique copy with confidence.
• Highly organized and structured, capable of managing large portfolios without dropping details.
• Proactive by default; clients never chase you, you chase results for them.
• Impeccable spoken and written English, as all clients are US-based high performers.
• Available from 4 PM CET or 9 AM EST depending on your timezone.

Nice to Have

• Agency experience working with premium DTC brands is a huge plus.

Technical Stack

• Klaviyo

Team & Environment

You will work directly with the Project Manager and the team. The team moves fast, thinks deep, and delivers results that matter.

Benefits & Compensation

• Competitive pay based on your region and experience.
• Direct mentorship from an operator who scaled from zero to $800K/ARR.
• A culture built by operators who understand what actually drives revenue.
• An opportunity to work alongside high-performers who understand revenue at scale.

Work Mode

This is a global position.

Shadowlight Studios is an equal opportunity employer.