Velora is hiring a Client Success Manager to nurture and expand our enterprise client portfolio within the global A2P messaging sector. In this role, you'll build long-term partnerships, ensuring clients achieve measurable results and strategic support for their communication goals.

What You'll Do

Manage a portfolio of enterprise clients across global markets, ensuring a high standard of service delivery and satisfaction.
Own client renewals, upselling, and expansion opportunities within existing accounts.
Act as the primary point of contact for all enterprise client matters, coordinating with internal teams to ensure service excellence.
Monitor client performance, analyze traffic trends, and identify opportunities for optimization and revenue growth.
Collaborate cross-functionally with Operations, Carrier, and Finance teams to resolve issues promptly and effectively.
Maintain accurate client data, activity logs, and reporting within the CRM.

What We're Looking For

Minimum 4 years of experience in A2P messaging.
At least 2 years managing enterprise client accounts.
Proven ability to build and maintain strong relationships with enterprise clients.
Solid understanding of A2P SMS products, delivery flows, and traffic analytics.
Excellent communication and problem-solving skills, with a proactive and analytical mindset.
Strong organizational skills and comfort managing multiple accounts in a remote, fast-paced environment.
Proficiency in English.

Team & Environment

You'll collaborate cross-functionally with Operations, Carrier, and Finance teams. We empower our people to make a real, measurable impact, not just within our organization, but across the wider telecom ecosystem.

Benefits & Compensation

Competitive compensation.
Global exposure and collaboration opportunities.
A high-energy, fast-paced work environment.
A passionate, collaborative team.
A real chance to influence both our company and the messaging industry as a whole.