Velora is hiring a Client Success Manager to nurture and expand our enterprise client portfolio within the global A2P messaging sector. In this role, you'll build long-term partnerships, ensuring clients achieve measurable results and strategic support for their communication goals.
What You'll Do
- Manage a portfolio of enterprise clients across global markets, ensuring a high standard of service delivery and satisfaction.
- Own client renewals, upselling, and expansion opportunities within existing accounts.
- Act as the primary point of contact for all enterprise client matters, coordinating with internal teams to ensure service excellence.
- Monitor client performance, analyze traffic trends, and identify opportunities for optimization and revenue growth.
- Collaborate cross-functionally with Operations, Carrier, and Finance teams to resolve issues promptly and effectively.
- Maintain accurate client data, activity logs, and reporting within the CRM.
What We're Looking For
- Minimum 4 years of experience in A2P messaging.
- At least 2 years managing enterprise client accounts.
- Proven ability to build and maintain strong relationships with enterprise clients.
- Solid understanding of A2P SMS products, delivery flows, and traffic analytics.
- Excellent communication and problem-solving skills, with a proactive and analytical mindset.
- Strong organizational skills and comfort managing multiple accounts in a remote, fast-paced environment.
- Proficiency in English.
Team & Environment
You'll collaborate cross-functionally with Operations, Carrier, and Finance teams. We empower our people to make a real, measurable impact, not just within our organization, but across the wider telecom ecosystem.
Benefits & Compensation
- Competitive compensation.
- Global exposure and collaboration opportunities.
- A high-energy, fast-paced work environment.
- A passionate, collaborative team.
- A real chance to influence both our company and the messaging industry as a whole.
Work Mode
This position is fully remote and open to candidates globally.
