Hinge Health seeks a Client Success Manager, Emerging Accounts to own the day-to-day relationships with a book of business, ensuring clients maximize the benefits of our programs. You'll be responsible for driving adoption, reporting on value, managing escalations, expanding product offerings, and securing renewals in this cross-functional role.
What You'll Do
- Drive revenue by securing best-practice enrollment communications campaigns aimed at achieving annual enrollment goals.
- Ensure 100% client retention with high client satisfaction (9/10+ NPS scores).
- Turn clients into advocates to fulfill sales references and Marketing/PR requests.
- Ensure clients are offering Hinge Health’s full suite of products to maximize member impact.
What We're Looking For
- 2+ years of experience in small business (SMB) account management, managing a growing book of business of 150+ accounts.
- Able to build relationships at all levels as a trusted and respected thought-partner.
- Able to craft a compelling story using data-driven insights to make recommendations that influence customer decisions.
- Subject matter expert on our product, knowing specifics and functionalities, understanding common use cases and best practices.
- Able to effectively navigate complexities of a book of business with clients in multiple stages of their lifecycle and influence them to follow best practices.
Nice to Have
- Experience at a high-growth company and an understanding of the associated challenges.
- Understanding of employee benefits, digital health, and the startup work environment.
- Data integration proficiency and advanced Excel knowledge and skills.
Benefits & Compensation
- Inclusive healthcare and benefits: comprehensive medical, dental, vision, help with gender-affirming care, family and fertility planning tools, travel reimbursements for healthcare.
- Traditional or Roth 401k retirement plan with a 2% company match.
- Modern life stipends for learning and development.
- Discounted company stock through ESPP with easy payroll deductions.
- Compensation: Tier 2: $92,736.00 - $139,104.00. Tier 3: $84,672.00 - $127,008.00. Tier 4: $76,608.00 - $114,912.00.
Hinge Health is an equal opportunity employer and prohibits discrimination and harassment of any kind. We make employment decisions without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by law.
