Isaac Health is looking for a Client Success Manager to manage the complete lifecycle for our strategic partners and drive growth and engagement. In this role, you will act as the primary contact for customers, addressing their needs, concerns, and escalation paths to ensure partnership success.

What You'll Do

Lead implementation, best-practice playbooks, and boost patient and provider adoption.
Prove Isaac Health's value to strategic partners.
Develop success plans, track adoption KPIs, and ensure value realization for clients.
Collaborate with cross-functional teams (sales, marketing, care navigation, product, engineering) to ensure consistent delivery.
Prepare and present regular business reviews with data-driven insights to showcase Isaac Health's value and identify opportunities for growth.

What We're Looking For

2 years in customer/partner success, implementation, or account management.
Proven success driving adoption and retention in a SaaS or tech environment.

Nice to Have

Strong growth mindset and results orientation; adept at identifying opportunities to upsell, cross-sell, and deepen engagement within managed accounts.
Exceptional communicator with the skill to push back constructively to align client expectations and manage complex technical integrations.
Data-driven mindset comfortable with customer analytics and success metrics.
Highly organized with strong project management skills, able to oversee multiple customer relationships, drive growth initiatives, and keep stakeholders aligned on key deliverables.

Team & Environment

Collaborate with cross-functional teams (sales, marketing, care navigation, product, engineering).

Benefits & Compensation

Readily available clinician leadership for case consultations.
Access to innovative technology to support delivering high-quality care.
Access to continuing training and education.
Flexibility to choose the hours and schedule that work best for you.
Work virtually from anywhere in the United States.
A highly responsive and supportive team of clinical and operational management.
Decreased administrative time for clinicians through ongoing technology improvements and automation.
Fully integrated, data-enabled EMR with embedded clinical decision support and task management system.
Opportunity to participate in strategic development initiatives to improve clinical quality, safety, and processes.

Work Mode

This is a remote-first position open to candidates anywhere in the United States.

Isaac Health is an equal opportunity employer committed to a culture of patient focus, ethics, integrity, commitment, impact, quality, compassion, collaboration, and thoughtful innovation.