AlterCall is looking for a Client Success Manager to play a key role in our community of elite performers. Clients are core to our business, and you will be a critical contact point, ensuring consistent, high-impact engagement throughout their journey.
What You'll Do
- Maintain and enhance the client experience across the lifecycle phases: onboarding, service-usage, renewal, and expansion.
- Partner cross-functionally with Product, Sales, Marketing, Technology, and Operations to align on strategy and elevate the customer journey.
- Influence product direction and Go-to-market alignment based on customer feedback.
- Own the renewal pipeline, proactively manage upcoming contracts, mitigate risk, and maximize retention and expansion outcomes.
- Monitor key customer success metrics—including adoption, retention, expansion, and churn risk signals—and implement strategies to improve outcomes.
- Partner with Account Executives on strategic engagement for at-risk customers, ensuring timely intervention and resolution.
- Act as an escalation point, resolving and/or coordinating escalation responses with urgency and empathy.
- Share customer trends and performance insights with internal stakeholders to influence broader strategy.
What We're Looking For
- 5+ years of experience in customer success, account management, or client-facing roles within a SaaS or coaching platform.
- Customer-centric mindset with a proven track record in developing strong customer relationships, driving engagement, and achieving 90%+ retention rates.
- Demonstrated success in cross-functional collaboration with teams including Sales, Marketing, Operations, and Technology.
- Familiarity with tools: Hubspot, Confluence, Stripe.
Technical Stack
- Hubspot
- Confluence
- Stripe
Team & Environment
You will be part of the Client Success department, reporting directly to the CRO.
Benefits & Compensation
- Salary: $90,000-$100,000
- Health Benefits
Work Mode
This is a remote position.
AlterCall is an equal opportunity employer.
