Elsevier is looking for a Client Success Manager to ensure customers receive the best return on their investment in LexisNexis Risk Solutions F&I products. In this role, you will work hand-in-hand with customers and sales partners to proactively drive product adoption, optimize usage, and mitigate incidents.
What You'll Do
- Develop and execute Client Engagement Plans, including early-year planning meetings with sales representatives.
- Plan and deliver Quarterly Business Reviews, account reviews, and customized reporting aligned to customer goals.
- Monitor account health, transaction volumes, and product usage to ensure optimal performance.
- Expand customer use cases by identifying new applications of products that deliver additional business value.
- Provide product expertise by answering questions related to features, functionality, and performance insights.
- Deliver regular and ad-hoc reporting, including investigations into customer incidents or performance concerns.
- Educate customers on product capabilities, enhancements, and new releases to drive adoption.
- Execute post-implementation updates, including workflow or configuration changes requested by customers.
- Provide second-level support following incidents, investigating root causes, coordinating resolution, and communicating outcomes.
- Support and maintain expertise across a portfolio of identity and fraud solutions.
What We're Looking For
- Proven experience in client success, account management, customer support, or a related role.
- Strong ability to analyze account performance, interpret data, and translate insights into actionable recommendations.
- Excellent verbal and written communication skills, with the ability to explain complex concepts clearly.
- Demonstrated ability to manage multiple accounts and priorities in a fast-paced environment.
- Experience collaborating cross-functionally with sales, product, and support teams.
- Strong problem-solving skills with a customer-first mindset and attention to detail.
- Ability to quickly learn complex product suites.
Nice to Have
- Familiarity with fraud, identity, or risk management products.
Technical Stack
- Instant ID
- Instant Verify
- FraudPoint
- FlexID
- TrueID
- RDP
- RMS
Team & Environment
The Client Services team serves as advocates for our customers, delivering proactive, personalized support and collaborating closely with sales partners and internal teams.
Benefits & Compensation
- Comprehensive, multi-carrier program for medical, dental, and vision coverage.
- 401(k) with company match and Employee Share Purchase Plan.
- Wellness platform with incentives, Headspace app subscription, Employee Assistance Program, and generous time-off policies.
- Short- and long-term disability, life and accidental death insurance, critical illness, and hospital indemnity coverage.
- Paid parental leave, family care leave, adoption and surrogacy benefits.
- Health Savings, Health Care, Dependent Care, and Commuter Spending Accounts.
- Paid time to participate in Employee Resource Groups and volunteer with charities of your choice.
- U.S. National Base Pay Range: $71,600 - $119,400. Geographic differentials apply.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know.
