What You'll Do
Guide high-impact clients from sales to live deployment by designing scalable technical solutions and managing implementation workflows. You'll lead technical discovery sessions, map client needs to platform capabilities, and develop clear implementation plans and documentation to ensure smooth handoffs.
Take ownership of platform configuration, API integrations, and product feed setup—translating technical requirements into functional solutions. Provide hands-on support during onboarding and expansion phases, troubleshooting issues and delivering tailored training to technical and business stakeholders.
Serve as the main technical contact for key accounts, maintaining consistent communication and building trust through clarity and responsiveness. Work closely with Sales, Engineering, and Product teams to align client objectives with platform evolution, and contribute to knowledge sharing through documentation, training materials, and internal workshops.
Requirements
- Minimum of 2 years in a technical client-facing role within SaaS, preferably focused on onboarding or solution engineering
- Fluency in written and spoken English
- Experience working with data formats including XML, CSV, TXT, and JSON, as well as FTP protocols
- Proficiency with Excel and HTML for data analysis and basic configuration
- Demonstrated ability to manage multiple complex projects simultaneously
- Strong problem-solving skills with a focus on client outcomes
- Excellent communication and presentation abilities across technical and non-technical audiences
- Experience creating technical documentation and training materials
- Ability to adapt in a fast-moving environment with evolving priorities
Preferred Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field
- 3+ years in technical client roles within SaaS
- Working knowledge of REST and SOAP APIs, including integration and debugging
- Experience supporting enterprise-level clients, particularly in e-commerce
- Familiarity with remote training platforms and virtual delivery tools
- Additional language skills are an asset
Technical Stack
XML, TXT, CSV, JSON, FTP, Excel, HTML, REST and SOAP APIs
Benefits
Comprehensive benefits begin on your first day, including medical coverage with company contributions to your HSA. You’ll receive a 6% 401(k) match and a $65 monthly stipend to support remote work, such as internet costs.
Time off is generous and flexible: 20 days of PTO, 9 company-paid holidays, 2 floating holidays, 7 sick days, 2 wellness days, and 1 paid volunteer day. PTO increases to 22 days after 3 years and 25 days after 5 years. Caregiver support includes 12 weeks for primary and 4 weeks for secondary caregivers.
Additional offerings include pet insurance, legal and identity theft protection, life insurance equal to twice your salary, and access to wellness resources like the Calm app and Employee Assistance Program. We also support growth through tuition assistance, career development, and matching charitable donations up to $250 annually.
Work Environment
This is a remote-first role with up to 10% travel expected. You’ll work in a flexible, inclusive environment that values curiosity, collaboration, and work-life balance. Leadership is approachable, decisions are transparent, and compensation is structured fairly based on role, experience, and performance.
We are committed to equal opportunity and welcome applicants of all backgrounds. We provide accommodations for qualified candidates throughout the hiring process and foster a workplace where everyone can contribute and grow.
