Pearl Talent is hiring a Client Success Director to lead and scale our Client Success function, owning post-placement delivery, client retention, and account expansion. You will ensure clients consistently realize value from the talent placed within their organizations.
What You'll Do
- Build and maintain strong, trusted relationships with key client stakeholders.
- Own client escalations end-to-end, resolving issues with urgency and accountability.
- Lead, coach, and develop Client Success Managers and Talent Success Managers.
- Partner closely with Talent Success to ensure placed talent performs and grows.
- Identify and execute upsell opportunities within existing client accounts.
- Monitor account health trackers daily with zero missed client interactions.
- Partner with Recruiting, Sales, and Marketing leadership teams.
What We're Looking For
- 5+ years of experience in Client Success, Account Management, or Operations leadership.
- Proven experience managing and scaling high-performing client-facing teams.
- Strong client-facing communication and escalation management skills.
- Demonstrated success driving retention, renewals, and account expansion.
- Ability to operate effectively in fast-paced, high-ownership environments.
- Availability to work EST-aligned hours.
Nice to Have
- Experience in staffing, outsourcing, or BPO environments.
- Background in startups or high-growth organizations.
Technical Stack
- HubSpot (or equivalent CRM)
- Google Workspace
- Slack
- Zoom
Team & Environment
You will manage a team of Client Success Managers and Talent Success Managers, with responsibility for leading, coaching, and developing them.
Benefits & Compensation
- Monthly performance bonus
- Fully remote, forever
- Annual team retreat
- Unlimited PTO
- A supportive team that values your growth and ideas
Work Mode
This is a fully remote position. Candidates in Remote (LATAM) or South Africa are welcome to apply.
