Braze is hiring a Client Success Associate to manage a portfolio of SMB clients with varying solutions and complexity. You will play a key role in supporting client relationships, ensuring a seamless experience, driving retention, and expanding these relationships.
What You'll Do
- Serve as the primary point of contact for several client portfolios, ensuring strong relationship management at multiple levels.
- Partner with Account Executives to align client goals, retention strategies, and expansion opportunities.
- Drive client satisfaction and loyalty, measured by survey results, retention rates, and revenue growth.
- Proactively approach to de-risk and maintain strong account health.
- Engage in client renewal and upsell processes, leading when necessary to expand revenue opportunities.
- Serve as secondary support for large market clients aligned to an Account Executive.
- Use Tableau to analyze client data, utilization trends, and extract actionable insights to drive decision-making.
- Keep all client records updated using Salesforce and internal knowledge-sharing platforms such as Confluence.
- Work closely with the marketing team to execute client engagement campaigns and drive adoption.
- Identify and implement process improvements to enhance operational efficiencies and client outcomes.
- Manage escalations by proactively addressing client concerns and providing data-driven solutions.
- Stay informed on industry trends, company offerings, and competitive landscape to provide strategic insights.
What We're Looking For
- 3+ years of experience in Client Success, Account Management, or a related role in healthcare, digital health, SaaS, or other technology-driven industries.
- Proven track record of achieving client retention and revenue growth.
- Self-starter capable of working independently and organizing workflow to meet changing priorities, teams and deadlines.
- Process-focused approach, with strong problem-solving skills and keen attention to detail.
- Hands-on experience with Salesforce, Excel (intermediate+), PowerPoint, Tableau, and Confluence.
- Bachelor’s degree in business, healthcare administration, or a related field.
Nice to Have
- Healthcare experience.
- Experience in managing renewals and upsells within a SaaS or healthcare organization.
Technical Stack
- Salesforce
- Excel
- PowerPoint
- Tableau
- Confluence
Team & Environment
Works closely with internal teams, partners with Account Executives, and serves as secondary support for large market clients.
Benefits & Compensation
- Competitive medical, dental, and vision coverage
- Competitive 401(k) Plan with a generous company match
- Flexible Time Off/Paid Time Off, 12 paid holidays
- Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance
- Mental Health and Wellness benefits
- Corporate bonus program or sales incentive
- Stock options
- Compensation: $80,000 - $90,000 USD + equity: Stock options
Work Mode
This is a remote position open to candidates in the US.
Transcarent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
