The Periscope Group is seeking a Client Services Specialist to serve as the primary administrative support professional, facilitating efficient department operations. This remote, work-from-home role manages clerical and administrative tasks to maintain a smooth workflow across the Periscope request and assessment process, supporting service excellence for health plan partners, clinical consultants, senior reviewers, and internal team members.
What You'll Do
- Oversee daily workflow functions for Periscope requests and assessments
- Manage and update administrative databases to distribute information to internal and external parties
- Assist health plan partners and clients with service requests
- Provide scheduling support for evaluating therapists
- Maintain accurate record keeping of client communications
- Respond to and resolve administrative inquiries promptly
- Review and interpret medical documents, verifying information as needed
- Assist with data entry and maintain data integrity
- Identify and communicate data quality issues to staff and supervisors
- Serve as the primary point of contact for health plans and therapists
- Upload and maintain accurate records in databases
- Maintain strict patient confidentiality in compliance with HIPAA
What We're Looking For
- High school diploma or equivalent
- Excellent verbal and written communication skills
- Outstanding interpersonal and customer service skills
- Superb organizational skills with strong attention to detail
- Ability to work independently with minimal supervision
- Flexibility to adapt to shifting priorities and schedules as needed
- Ability to communicate effectively with internal and external customers at all organizational levels
- Capability to follow instructions delivered via phone, email, or portal system
- Proficiency with Microsoft Office 365
- Reliable internet access and ability to work from home
- Must reside in Florida, North Carolina, Ohio, Pennsylvania, South Carolina, Texas, or Virginia
Nice to Have
- At least one year of experience with computer data entry and database management
- Bilingual English/Spanish
Technical Stack
- Microsoft Office 365
Benefits & Compensation
- Compensation: $23 per hour
- Health, dental, and vision insurance
- 401(k) with company match (after 3 months)
- Paid vacation, personal time, and sick time
Work Mode
This is a fully remote, work-from-home position. Candidates must reside in Florida, North Carolina, Ohio, Pennsylvania, South Carolina, Texas, or Virginia.
The Periscope Group is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, age, physical or mental disability, medical condition, marital status, military or veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.
