Acquisition.com is looking for a Client Services Representative to serve as a primary point of support. You will provide exceptional experiences for our workshop clients and book customers through clear communication, efficient problem-solving, and a commitment to satisfaction.

What You'll Do

Manage daily client support tickets in HubSpot, ensuring all inquiries are acknowledged, resolved, and documented.
Provide warm, empathetic, and solutions-oriented responses via email, phone, and SMS.
Investigate, troubleshoot, and resolve client issues efficiently, following escalation paths when necessary.
Collaborate cross-functionally to ensure timely follow-up on event, billing, or product-related inquiries.
Monitor response times and ticket queues to meet or exceed service-level agreements (SLAs).
Identify recurring issues and communicate trends or process improvement opportunities to leadership.
Support workshop logistics and communication before, during, and after events for a seamless client journey.
Maintain a deep understanding of our programs, products, and policies to deliver accurate and confident support.

What We're Looking For

2+ years of experience in customer support, client experience, or service operations.
Demonstrated success managing ticket queues or service inboxes with a focus on responsiveness and accuracy.
Strong written and verbal communication skills with a professional and empathetic tone.
Experience using HubSpot Service Hub or similar CRM/ticketing tools.
Highly organized with the ability to manage multiple priorities and meet deadlines in a fast-paced environment.
Strong problem-solving skills and a continuous improvement mindset.
Proficiency in Google Workspace or Microsoft Office.
Dependable, self-directed, and motivated to deliver exceptional service every day.