Chime is looking for a Client Service Member to own each client's luxury travel journey from initial request to final booking. You'll use your expertise to find creative flight solutions and provide personal service that meets the high expectations of our clientele. This is an individual contributor role where your direct work shapes the client experience.

What You'll Do

Execute searches across multiple booking strategies, including award travel, mileage redemptions, creative routing, and premium fare inventory.
Identify the best available flight options, combining routes, fare classes, and availability to serve client goals.
Apply knowledge of fare rules and availability to find solutions that are both accurate and creative.
Document complete pricing details, fare rules, and booking requirements in workflow systems.
Build polished, well-structured quotes that follow standards for tone, clarity, and formatting.
Add clear reasoning to every quote regarding route, fare rules, pros/cons, and availability considerations.
Deliver quotes within SLA targets: within 5 minutes for short-haul requests and within 25 minutes for long-haul or complex itineraries.
Present options in a way that makes the client's decision easy and confident.
Acknowledge every new client message within 30 seconds.
Maintain proactive, high-touch communication throughout the search and booking process.
Confirm key preferences before quoting: cabin class, routing preferences, loyalty program memberships, and flexibility.
Handle follow-up questions, clarifications, and booking confirmations with professionalism and warmth.
Maintain 100% accuracy across all workflow systems and client records, updating task status, notes, and details in real time.
Ensure seamless handovers to the Ticketing and Trip Fulfillment teams.
Document all key client interactions and decisions so the team has full context.
Escalate VIP, high-complexity, or time-sensitive requests to your Team Lead immediately.
Flag pricing anomalies, policy concerns, or system issues when you spot them.
Participate in quality audits and apply feedback to continuously improve your work.

What We're Looking For

2+ years in travel operations, luxury hospitality, or high-touch client service.
Hands-on Sabre GDS experience is mandatory for flight search and booking.
Excellent written communication that is clear, professional, and feels personal.
Strong attention to accuracy, maintaining 98%+ accuracy when moving quickly.
Ability to manage multiple client requests simultaneously while meeting tight response and delivery SLAs.
A collaborative mindset for clean handoffs and proactive team communication.

Nice to Have

Experience with airline mileage programs, award travel, or loyalty points optimization.
Familiarity with premium booking platforms, workflow tools, or CRM systems.
Background in luxury travel agencies, premium concierge services, or high-end hospitality.
Experience handling high-net-worth or VIP clients.
Genuine passion for travel and for finding creative routing solutions that others miss.