Mass General Brigham is hiring a Client Service Associate to provide operational support for our client services. In this role, you will be instrumental in managing the logistics, billing, and communication flow for DX and DP cases, directly contributing to our mission of exceptional patient care, research, and community service.
What You'll Do
- Handle patient billing problems and inquiries, working proactively to resolve them.
- Explain fee structures and insurance requirements clearly to patients.
- Manage supply fulfillment, including requisitions, and develop schedules for supply needs.
- Use EPIC to research invoices and gather information to answer billing questions.
- Identify denied accounts and update insurance information for proactive account management.
- Act as a liaison between clients and MGPO Dermatopathology, managing the process and follow-up for slide and block receipt.
- Oversee incoming calls and basic reception, triaging calls and resolving client requests.
- Maintain weekly reports on key data points to track client service performance.
- Support patient information requests between MGPO Dermatopathology and the Client Office.
What We're Looking For
- High School Diploma or Equivalent
- 3-5 years of relevant professional experience
- Experience in a healthcare setting with knowledge of third-party payers and billing for 2-3 years
Nice to Have
- Bachelor's Degree
- 4-6 years of relevant experience
- 1-2 years of laboratory experience
- 1-2 years of knowledge with CoPath, Epic, or Workday
- Proficient knowledge of Microsoft Word and Excel
- Strong attention to detail
- Excellent customer service, listening, and problem-solving skills
Technical Stack
- EPIC
- CoPath
- Workday
- Microsoft Word
- Microsoft Excel
Team & Environment
You will work under the direction of the Administrative Director, collaborating closely with the Sales Associate to manage accounts and develop reports.
Benefits & Compensation
- Comprehensive benefits package
- Career advancement opportunities
- Differentials, premiums, and bonuses as applicable
- Recognition programs
- Compensation: $17.71 - $24.28/Hourly
Work Mode
This is an onsite position located at 2 Wells Avenue, Newton.
The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.
