The Client Project Manager is a dedicated advocate and seamless extension of the client, responsible for bridging the gap between a client’s vision and its final execution. At Voices, you’ll ensure exceptional project delivery by coordinating voice talent, agents, studios, and engineers while driving recurring business through outstanding stakeholder support.
What You'll Do
- Oversee all administrative and tracking components of client projects, including organizational structure, delivery roadmaps, and rigorous quality control for all final project deliverables.
- Manage the full lifecycle of job postings on the Voices platform, including shortlisting top-tier talent for client review and negotiating quotes or revisions for active projects.
- Proactively identify project risks, timeline shifts, or blockers and ensure all stakeholders are notified promptly to maintain transparency and project momentum.
- Maintain real-time project accuracy by managing records across Salesforce, Asana, and Google Suite, ensuring data-driven tracking from project kickoff to final delivery.
- Act as the primary liaison between Clients and Talent, proactively managing the end-to-end project lifecycle to ensure not only that expectations are met, but that every stakeholder experience is exceptional and results in long-term satisfaction.
What We're Looking For
- Previous experience within project management or a closely related role.
- College diploma in Project Management, Business Administration, Communications, or equivalent experience.
- Proven ability to leverage Google Suite for seamless collaboration, Salesforce (CRM) to drive pipeline accuracy, and Asana to manage complex project lifecycles and deadlines.
- Strong background in project planning, scheduling, and stakeholder engagement.
Nice to Have
- CAPM (Certified Associate in Project Management) designation is highly preferred.
- Expert at analyzing project roadblocks and making data-driven decisions under tight deadlines to ensure goals are met.
- Proficient in Agile principles, with a proven ability to pivot priorities and thrive within iterative project cycles.
- Dedicated to proactive support and high-impact communication to ensure client satisfaction and project alignment.
- Strong verbal and written skills used to bridge the gap between internal teams and external stakeholders; ensuring seamless cross-functional collaboration, transparent project tracking, and proactive expectation management.
- Maintains a solution-oriented approach and high performance while managing multiple complex priorities.
Technical Stack
- Google Suite
- Salesforce
- Asana
Team & Environment
You will be part of the Customer Operations team, working in a curious, collaborative, and passionate culture focused on making great ideas heard.
Benefits & Compensation
- Start with 15 days of vacation, pro-rated in your first year based on your start date
- Take care of what matters with 5 paid personal days and 3 unpaid personal days annually
- Access to health and dental benefits after just 3 months of employment
- Enjoy the best of both worlds with our hybrid work environment
- Recognizing your impact with bonus opportunities tied to company and individual performance
- We invest in your growth with a dedicated L&D budget and coverage for platforms like LinkedIn Learning, Udemy, Codecademy, and more
- Work with genuinely kind, smart, and talented people who love what they do (and know how to have fun doing it).
Compensation range: $50,000–$60,000 with participation in the Performance Bonus Program.
Work Mode
Hybrid work environment with one in-office day per month on pre-set dates at 100 Dundas Street, London, Ontario; remote work allowed otherwise with occasional office visits as needed with reasonable notice.
Voices is an equal opportunity employer committed to fostering an inclusive and accessible workplace. We welcome applications from individuals of all backgrounds and experiences. If you require accommodation during the recruitment process, please let us know, and we will work with you to meet your needs.
