The Client Partner, Professional Services at Zinier serves as the primary customer liaison, ensuring customer success by solving complex problems and aligning technical and business needs. This individual contributor role involves managing end-to-end customer relationships, leading project delivery, and orchestrating internal teams to achieve customer outcomes.
What You'll Do
- Serve as the chief customer liaison, solving complex problems and ensuring customer success through a deep understanding of both technical and business needs
- Engage with technical stakeholders (e.g., Platform Owners, Delivery Directors) to ensure alignment between product capabilities and customer requirements
- Drive delivery for large enterprise customers
- Lead discovery sessions, support UAT, and manage go-live activities
- Ensure customers realize full platform value post-launch
- Orchestrate internal teams (PMs, Dev, SA, and CS) to deliver customer outcomes
- Manage project delivery, oversee go-live, and potentially lead post-sales CS efforts if eager to take that on
What We're Looking For
- Excellent customer-facing and stakeholder management skills, with proven ability to instill confidence with technical audiences
- Strong experience in digital or IT transformation projects
- Tech-savvy and solution-oriented—comfortable navigating complexity without being a developer
- Proven ability to manage large, complex enterprise projects
- Strong communication skills and emotional intelligence, and ability to bridge business and technical perspectives
Nice to Have
- Experience in Field Service Management (FSM), Telecom, or Utilities
Team & Environment
- Remote-first, global team
- Individual contributor collaborating with delivery and development teams; supported by a regional Solution Architect
Benefits & Compensation
- Remote-first work environment
- Global team with hybrid workforce across multiple regions
- Opportunity to collaborate with international teams and customers
- Occasional travel required for in-person collaboration
Work Mode
Remote-first with occasional in-person travel as needed, supporting locations in the United States, Canada, Europe, Latin America, Singapore, and Bangalore, India.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
