NTT DATA is looking for a Client Partner to serve as the primary steward of executive relationships across a portfolio of clients in Manufacturing. You will ensure client satisfaction, deepen partnerships, and drive sustainable growth through strategic account management. Collaborating with internal teams, you will anticipate client needs, co-create value, and position Launch as a long-term trusted partner.
What You'll Do
- Serve as the trusted advisor to senior executives, strengthening relationships and ensuring alignment with client business priorities.
- Lead strategic account planning and executive business reviews, ensuring clients see measurable value and impact from engagements.
- Grow revenue within existing accounts through consultative and solution-based selling, cross-sell, and upsell aligned to client needs.
- Partner with internal teams (delivery, design, product, engineering) to ensure seamless execution and exceptional outcomes.
- Act as a liaison between clients and internal teams, communicating requirements, managing expectations, and ensuring alignment.
- Co-create client roadmaps and value metrics that track impact over time.
- Maintain oversight of account health, including satisfaction, retention, and long-term growth opportunities.
- Manage portfolio P&L, ensuring account profitability and financial health.
- Act as the voice of the client within Launch, influencing internal strategies and priorities to better serve clients.
- Mentor and support teams working across your accounts to ensure continuity, quality, and client delight.
What We're Looking For
- 10+ years of experience in account management or client relationship leadership within consulting, digital services, or technology firms.
- 5+ years of experience selling in digital product design, user experience, research, and innovation areas.
- 8+ years of experience in Manufacturing/High Tech.
- Knowledge of digital transformation, product-led approaches, and innovation strategies.
- Familiarity with modern software development lifecycles and digital delivery methodologies.
- Strong business acumen, with the ability to connect technology to business outcomes.
- Exceptional communication, negotiation, and executive presentation skills.
- High emotional intelligence and relationship management expertise.
Team & Environment
Collaborate closely with Launch teams—strategy, design, engineering, and product.
Benefits & Compensation
- Compensation range: $179,000 - $354,000
- Medical, dental, and vision insurance
- Flexible spending or health savings account
- Life and AD&D insurance
- Short and long term disability coverage
- Paid time off
- Employee assistance
- Participation in a 401k program with company match
- Additional voluntary or legally-required benefits
Work Mode
This is a remote role open to candidates in Atlanta, Georgia (US-GA), United States (US).
NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
