The Client Onboarding Officer will lead and coordinate the smooth onboarding of new clients at Apex Group, managing KYC/AML checks, documentation, and project plans. This role involves close collaboration with internal teams including Service Delivery, Legal, Compliance, Technology, and Sales to ensure efficient client launches and conversions in Jersey, with regular progress updates and process standardization across regions.
What You'll Do
- Lead and coordinate the smooth onboarding of new Apex clients
- Manage KYC/AML checks, documentation, and project plans
- Work closely with internal teams across Service Delivery, Legal, Compliance, Technology, and Sales
- Ensure all new launches run efficiently
- Provide regular progress updates
- Support reporting and help implement consistent onboarding processes across regions
- Coordinate client adoptions (KYC/AML)
- Review and negotiation of funds offering documentation and legal agreements
- Handle internal system set ups
- Undertake project planning
- Coordinate internal functions to onboard new clients including Service Delivery Teams, Sales, Legal, Compliance, and Technology teams
- Ensure all new launches and conversions are successfully project managed
- Participate in regional new business meetings
- Provide updates to senior management and client services teams on integration projects
- Assist in the production of the new business report and other KPIs / management reports as required
- Work with the Integration team to develop best practices and operating models for integration
- Enhance the client onboarding experience
- Ensure integration of legacy businesses in the Group into the central onboarding process
- Support other European offices when under resourced
- Assist Heads of Onboarding in rolling out the Group onboarding procedure in all locations and business lines
- Assist Heads of Onboarding in rolling out other onboarding initiatives as we streamline the process across the Group
- Provide regular status updates of onboardings and conversions to new clients
- Hold weekly project calls with stakeholders
- Maintain project plans to track progress
What We're Looking For
- A degree, preferably in Law, Business, Finance or a related field
- A minimum of 1-3 years of experience within the investment funds industry
- Be highly motivated and a self-starter with the ability to work semi-supervised supporting a fast-paced dynamic business
- Possess team spirit and enthusiasm with the capacity to build strong client relationships
- Client facing experience and strong project management skills
- Excellent organizational, communication and interpersonal skills and a truly client servicing mindset
- Fluent English (spoken and written) is a must
Nice to Have
- Understanding of the funds industry, experience of different fund structures, domiciles and regulatory requirements is an advantage
- Some familiarity with fund structuring issues, legal terminology and fund services agreements
- Knowledge on Client KYC requirements is an advantage
- Additional language skills are advantageous but not essential
Team & Environment
Reports to: Regional Head of Client Onboarding & KYC – Channel Islands
Benefits & Compensation
- Private health insurance
- Performance Bonus
- Award System
- 27 working days holiday + Public holidays
- Opportunities for professional development
- Professional Development (CPD) and Study Guidance programs
- Positive and hospitable work environment
- Opportunity to work with a diverse, agile and global team
- Exposure to all aspects of the business and cross-jurisdiction
- A genuinely unique opportunity to be part of an expanding large global business + more
Compensation includes a performance bonus.
Work Mode
This role is based in Valencia, Spain. The position is local-city based with no remote flexibility specified.
At Apex Group, we are committed to creating a diverse and inclusive workplace. In Spain, this includes our obligation under the LGD to ensure that people with disabilities are represented within our teams. If you have a recognised disability (≥33%), we welcome your application and will provide reasonable adjustments throughout the recruitment process.
