ServiceNow is hiring a Client Director Strategic Banks

ServiceNow is hiring a Client Director for Strategic Banks to produce new business with a defined set of our largest existing accounts. In this role, you will oversee executive relationship management for assigned accounts and lead virtual teams, including Solution Sales, Solution Consulting, Support, and Professional Services.

What You'll Do

• Provide strategic leadership and partnership to clients, serving as the relationship manager between your customers and ServiceNow.
• Work with other ServiceNow teams to develop solutions based on each customer's strategic outcomes while leading large virtual teams.
• Oversee growth of global accounts, including development and deployment of worldwide resources.
• Build trust and deep multi-tiered relationships through assigned clients' organization, from project/IT teams to CxO level.
• Develop a clear roadmap and build capabilities across our clients and ServiceNow teams to promote an outstanding customer experience.
• Achieve financial targets set out for the assigned clients, including Licenses, Renewals, and Professional Services.

What We're Looking For

• 10+ years of experience in client management, aligning account strategies to revenue opportunities.
• 5+ years as a Client Director or equivalent role with validated multi-million-dollar sales solutions experience and Executive-level relationship management.
• Previous sales experience in IT Service Management, HR, Security Operations, Customer Service, or IT Operations Management within software or IT sales organizations.
• Experience exceeding sales targets.
• Experience leading a virtual or matrixed team.
• Understanding of broad, macro-level business IT needs for a prospective client.
• Ability to travel up to 50% depending on geography and region.

Team & Environment

You will lead virtual teams, including Solution Sales, Solution Consulting, Support, and Professional Services.

Work Mode

This role follows a hybrid work model.

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.