Scalesource is looking for a motivated Client Care Representative (CCR) to support customer communication, appointment scheduling, and operational coordination for a growing U.S. home service business. In this remote role, you will be responsible for managing customer inquiries, converting leads into booked appointments, and ensuring efficient technician schedules.

What You'll Do

Manage inbound calls, texts, and emails using approved greetings and scripts.
Deliver a professional and customer-focused phone experience.
Provide service information and guide customers through scheduling steps.
Convert incoming inquiries into booked service appointments.
Educate customers about available services and maintenance programs.
Confirm appointments to reduce cancellations and no-shows.
Assist with technician dispatch and job routing.
Help optimize daily schedules to maximize technician utilization.
Communicate schedule updates or delays to customers.
Conduct outbound follow-ups with customers after service visits.
Confirm satisfaction and address any concerns.
Support repeat bookings and long-term customer relationships.
Maintain accurate customer records within the CRM system.
Update service notes, contact details, and appointment information.
Coordinate workflows across internal systems and communication tools.

What We're Looking For

Minimum 2 years of experience handling inbound customer calls or client communication in a professional service environment.
At least 2 years of experience conducting outbound follow-ups with customers to confirm appointments or ensure satisfaction after service.
Minimum 1 year of experience coordinating technician schedules or service appointments (dispatching).
Minimum 2 years of experience using CRM systems to manage customer records, scheduling data, and service history.
At least 2 years of experience converting customer inquiries into scheduled appointments or service bookings.