Scalesource is hiring a Client Care Representative

Scalesource is looking for a motivated Remote Client Care Representative to support customer communication, appointment scheduling, and operational coordination. You will play a key role in ensuring customers receive fast responses, schedules stay organized, and technician calendars remain full and efficient for a growing U.S. home service business.

What You'll Do

• Manage inbound calls, texts, and emails using approved greetings and scripts.
• Deliver a professional and customer-focused phone experience.
• Provide service information and guide customers through scheduling steps.
• Convert incoming inquiries into booked service appointments.
• Educate customers about available services and maintenance programs.
• Confirm appointments to reduce cancellations and no-shows.
• Assist with technician dispatch and job routing.
• Help optimize daily schedules to maximize technician utilization.
• Communicate schedule updates or delays to customers.
• Conduct outbound follow-ups with customers after service visits.
• Confirm satisfaction and address any concerns.
• Support repeat bookings and long-term customer relationships.
• Maintain accurate customer records within the CRM system.
• Update service notes, contact details, and appointment information.
• Coordinate workflows across internal systems and communication tools.

What We're Looking For

• Minimum 2 years of experience handling inbound customer calls or client communication in a professional service environment.
• At least 2 years of experience conducting outbound follow-ups with customers to confirm appointments or ensure satisfaction after service.
• Minimum 1 year of experience coordinating technician schedules or service appointments (dispatching).
• Minimum 2 years of experience using CRM systems to manage customer records, scheduling data, and service history.
• At least 2 years of experience converting customer inquiries into scheduled appointments or service bookings.

Technical Stack

• CRM systems

Benefits & Compensation

• Compensation: $1,200 – $1,500 USD per month.
• Performance growth opportunities may be available based on appointment booking performance and operational support impact.

Work Mode

This is a fully remote, global position supporting a U.S.-based home service business.