About the Role
This role is responsible for delivering consistent client support and maintaining operational processes, ensuring timely communication and accurate information flow across teams and external partners.
Responsibilities
- Respond promptly to client inquiries and support requests
- Maintain accurate records of client interactions and service issues
- Coordinate internal workflows to support project delivery
- Assist in onboarding new clients and guiding them through processes
- Monitor service tickets and ensure timely resolution
- Identify recurring client issues and recommend process improvements
- Support the development of client-facing documentation
- Track operational performance metrics and report findings
- Facilitate communication between technical teams and clients
- Ensure compliance with service-level agreements
- Assist in scheduling and organizing client meetings
- Manage access permissions for client accounts
- Update internal knowledge bases with new solutions
- Escalate technical problems to appropriate teams
- Contribute to client retention through reliable service
- Participate in testing new features before rollout
- Gather client feedback for product and service enhancement
- Maintain data integrity across operational systems
- Support billing and account management processes
- Coordinate with cross-functional teams during client onboarding
- Prepare regular status reports for stakeholders
- Follow established protocols for data privacy and security
- Assist in resolving service disruptions quickly
- Promote consistency in client communication
- Support training initiatives for internal staff
Compensation
Competitive salary with benefits
Work Arrangement
Hybrid work model
Team
Collaborative team environment focused on operational efficiency
About Us
We are a technology company dedicated to improving civic processes through digital solutions, combining innovation with public service values to create meaningful impact.
What You’ll Get
- Opportunity to work on projects that serve the public good
- Access to professional development resources
- Inclusive and respectful workplace culture
- Flexible scheduling options
- Health and wellness benefits package
Available for qualified candidates
