Requirements
- Over a decade of experience in customer education, enablement, or professional services within SaaS or technology sectors.
- Five or more years managing teams, including senior individual contributors and leadership roles.
- Strong grasp of adult learning theory and how users master complex software in practical settings.
- Demonstrated success creating learning programs that foster product adoption, skill development, and behavior change.
- Openness to exploring AI and emerging tools to improve learning, while maintaining a human-centered approach.
- Customer-focused orientation with emphasis on accelerating time to value, product engagement, and sustained success.
- Operational discipline in designing scalable processes, managing capacity, and maintaining high-quality learning delivery.
- Proven ability to measure and communicate the impact of learning initiatives with a focus on maximizing results.
- Skilled at collaborating across departments and influencing stakeholders without direct reporting authority.
Nice to Have
- Experience with insurance agency operations and related software platforms.
