IBMC is looking for a Client & Admin Assistant to handle client and partner interactions, manage deal flow, and ensure smooth operational support. You will be a key liaison between external stakeholders and our internal teams, ensuring clear communication and organized processes.
What You'll Do
- Reply to incoming inquiries from clients, partners, or prospects via email, chat, or other communication channels.
- Make appointments for the management team of in-house media platforms.
- Track partnership deals, including status updates, follow-ups, and documentation.
- Prepare quotations for potential partners or clients based on provided pricing structures.
- Draft and finalize contracts for confirmed deals and ensure proper documentation.
- Track payments from affiliate partners listed on https://fundedtrading.com/ and ensure timely reconciliation.
- Coordinate with internal teams for updates related to appointments, deals, or payment issues.
- Maintain organized records of all communications, contracts, and payment statuses related to partnerships and affiliate deals.
What We're Looking For
- Minimum 3 years of professional experience in client servicing, account management, business operations, or a similar coordination role.
- Experience working with vendors and freelancers, particularly in creative or service-based industries (e.g., PR, video production, review management).
- Prior exposure to B2B environments and working directly with clients on proposals, upsells, and long-term relationship building.
- Demonstrated ability to manage multiple projects and timelines, especially coordinating between different teams (sales, execution, creative).
- Comfortable handling client onboarding processes, setting up communication pipelines, and monitoring follow-ups.
- Familiarity with basic financial processes like issuing invoices, tracking payments, and managing financial records.
- Proficiency in common business tools (e.g., Google Workspace, Microsoft Office, Trello/Asana, Slack, CRM tools like HubSpot or Zoho).
- Experience participating in or contributing to sales and strategy discussions, offering insight into client behavior or market feedback.
- Fluency in English and Bahasa Indonesia, both written and spoken.
- Based in Indonesia, with flexibility for remote work and occasional in-person meetings.
Technical Stack
- Google Workspace
- Microsoft Office
- Trello/Asana
- Slack
- CRM tools like HubSpot or Zoho
Team & Environment
You will coordinate with internal teams (sales, execution, creative) and report directly to the management team.
Work Mode
This is a hybrid position based in Indonesia, offering flexibility for remote work with occasional in-person meetings.
