Prematch is seeking a Client Account Support Senior Manager for the O3000 segment. In this national, remote role, you will lead transformative implementation strategies, elevate client experiences, and set benchmarks for excellence. You will manage a team of Implementation Managers, cultivate future leaders, and collaborate with sales leaders, brokers, and clients to align national and market strategies.
What You'll Do
- Lead and manage O3000/National Implementation Managers (IMs) using tools like MOS, Verint, Vista, and Tableau to track progress, adjust plans, and optimize productivity.
- Set measurable goals for IMs, monitor performance, and provide timely feedback through continuous observation to drive development and team growth.
- Conduct and document regular one-on-ones focused on outcomes, goals, and career growth.
- Coach senior IMs to help peers resolve complex issues and escalations.
- Drive team operations by leading reviews, optimizing workload, aligning with market trends, mitigating onboarding risks, and improving processes for performance and efficiency.
- Foster strong internal and external partnerships to align strategy, resolve issues, and drive initiatives through proactive communication and data-driven insights.
- Communicate strategic initiatives, troubleshoot escalated implementation challenges with clients and brokers, and report deliverable status and improvement opportunities to leadership.
- Optimize staffing and resource allocation through flexible scheduling, timely backfills and training, and alignment with senior leadership on organizational priorities.
What We're Looking For
- High School diploma or GED.
- 5+ years of experience leading high-performing teams in fast-paced environments, exceeding goals, and developing talent while fostering a culture of inclusion, trust, and collaboration.
- 3+ years of leadership experience with client-facing and cross-functional teams in healthcare, PBM, PMO, or health plan settings.
- Strong organizational and time management skills to manage multiple priorities effectively.
- Proficiency in reporting and analytics tools; capable of identifying root causes and driving performance improvements.
- Excellent verbal and written communication skills for engaging clients, brokers, and internal teams.
- Ability to adapt to change, lead innovation, and execute change management initiatives.
- Requires 25% travel as needed.
Nice to Have
- Bachelor’s degree.
- Expertise in project management methodologies, competencies, capabilities, and tools.
- 5+ years of experience in client implementation, project, account, or operations management.
- Demonstrated ability to build and maintain strategic partnerships with sales leaders, brokers, and clients through strong communication and relationship management.
- Skilled in implementing risk mitigation and process improvement strategies that align with business priorities and requirements.
- Experience in workforce capacity planning and resource optimization.
Technical Stack
- MOS
- Verint
- Vista
- Tableau
Team & Environment
You will lead and manage a team of O3000/National Implementation Managers (IMs).
Benefits & Compensation
- Salary range: $108,200 - $180,400 per year.
- Comprehensive health-related benefits including medical, vision, dental, and well-being and behavioral health programs starting day one.
- 401(k) with company match.
- Company paid life insurance.
- Tuition reimbursement.
- Minimum of 18 days of paid time off per year and paid holidays.
Work Mode
This is a hybrid, remote position.
Prematch is dedicated to a culture of inclusion, trust, and accountability and is committed to improving the health and vitality of those we serve. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
