The Indiana Department of Correction / Madison State Hospital is hiring a Clerical Assistant to support our Credential Management Team. In this role, you will be instrumental in securing and validating driver's licenses, learner's permits, and ID cards, while also performing essential clerical functions to support team leadership.
What You'll Do
- Support daily operations by performing general office tasks.
- Communicate with customers, employees, and others to answer questions and explain information.
- Review files, records, and documents to obtain information for requests.
- Type forms, correspondence, memos, and other materials.
- Maintain organized filing systems for efficient recordkeeping and retrieval.
- Check emails, send faxes, make copies, and update computer databases.
- Answer telephones, provide information, take messages, or transfer calls.
- Train other staff members on work activities, such as using computer applications.
- Complete tasks or projects assigned by a supervisor in a timely manner.
What We're Looking For
- Working knowledge of general office functions and clerical procedures.
- Active listening skills.
- Excellent critical thinking skills.
- Strong written and verbal communication skills.
- Strong organizational skills with the ability to prioritize tasks effectively.
- Excellent attention to detail and proofreading skills.
- Proficient computer skills, including but not limited to Microsoft Word, Excel, case management, and database tools.
- Ability to work with sensitive documents and information confidentially.
- Ability to work independently.
- Ability to provide effective and professional customer service.
- Able to perform essential functions with or without reasonable accommodation.
- At least 1 year of experience applying the outlined knowledge, skills, and abilities in a similar role may be considered.
Technical Stack
- Microsoft Word
- Microsoft Excel
- Case management and database tools
Team & Environment
You will support the Credential Management Team directly, contributing to its daily workflow and success.
Benefits & Compensation
- Compensation: $29,558 annually ($15.17 per hour), but may commensurate with education and experience.
- Three (3) medical plan options (including RX coverage) as well as vision and dental plans.
- Wellness Rewards Program: Complete wellness activities to earn gift card rewards.
- Health savings account, which includes bi-weekly state contribution.
- Deferred compensation 457(b) account (similar to 401(k) plan) with employer match.
- Two (2) fully-funded pension plan options.
- 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave.
- Up to 15 hours of paid community service leave.
- Combined 180 hours of paid vacation, personal, and sick leave time off.
- 12 paid holidays, 14 in election years.
- Education Reimbursement Program.
- Group life insurance.
- Referral Bonus program.
- Employee assistance program that allows for covered behavioral health visits.
- Qualified employer for the Public Service Loan Forgiveness Program.
- Free Parking for most positions.
- Free LinkedIn Learning access.
Company Culture
We are committed to investing in our employees, engaging our customers, providing sustainable systems, and embracing product innovation.
The State of Indiana is an Equal Opportunity Employer committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available.
