EMC is looking for a Claims Support Assistant II to provide essential support for our Workers' Compensation claims operations. This role focuses on processing payments, managing incident-only claims, and ensuring accurate file documentation, all while working collaboratively to make an impact.
What You'll Do
- Assist the Workers' Compensation department with handling various claim tasks.
- Issue medical records payments once approved by the adjuster.
- Process split funded payments and ensure claims are handled per EMC guidelines.
- Review reopened claims to determine the appropriate claim handler.
- Manage incident-only claims, confirm status, and ensure timely communication to insureds.
- Maintain accurate diaries on incident-only claims and move them to closure if inactive.
- Set designated reserves on split claims up to the assigned threshold.
- Provide accurate file documentation on all claims and tasks.
- Assist team members, including training less experienced staff on specific workflows.
- Attend team meetings and training to stay informed of changes impacting the department.
- Assist with special projects as required.
What We're Looking For
- A high school degree or equivalent.
- Two years of experience in workers' compensation claims support or a related field.
Technical Stack
- Microsoft Office
Company Culture
We’re all about working together to make an impact. We strive to be caring leaders, close partners, and responsive experts—always supporting each other to do our best work. Let’s improve lives together.
Benefits & Compensation
- Compensation range: $36,290 - $45,362 or $36,290 - $49,889.
Work Mode
This position is eligible to work from home anywhere in the United States.
Our employment practices are in accordance with the laws that prohibit discrimination due to race, color, creed, sex, sexual orientation, gender identity, genetic information, religion, age, national origin or ancestry, physical or mental disability, medical condition, veteran status, active military status, citizenship status, marital status or any other consideration made unlawful by federal, state, or local laws.
